Key Holder & Store Ops Lead (Open/Close Shifts)

Belk, Inc.; Fayetteville (NC); On-site; USD 17,000 - 22,000; Part time

Job summary

Belk, Inc. is seeking a Key Holder to support leadership with opening and closing coverage and drive store sales and metrics. This hourly associate role carries active leadership responsibilities during assigned shifts and supports the in-store experience.

You will work with the leadership team to deliver excellent customer service, promote products, and model service behaviors while ensuring policy compliance and proper cash handling throughout daily operations.

Qualifications

• Must participate in Service Excellence leadership training.
• Must be 18 or rising senior in high school.
• High School Diploma or GED equivalent.
• Experience in retail preferred.
• Excellent communication skills.
• Must be able to work a flexible schedule including mornings, evenings, weekends and close store one to two nights per week.

Responsibilities

• Opens and/or closes the store and ensuring that proper store procedures and policies are followed as directed by store management.
• Responsible for covering open CSL shifts (not responsible for coaching associates, only associate celebrations and modeling service behaviors)
• Drives customer service during assigned period
• Approves select point of sale transactions such as returns and voids, when needed to serve the customer
• Resolves customer service issues as needed
• Engages in promoting and selling products to ensure customer satisfaction
• Ensures that registers are properly opened and closed, doors are opened and locked and alarms are set correctly
• Supports store manager with management and coordination of the daily operations of the store
• Communicates results from CSL walks with store leadership
• Remain current on all company policies and ensures that all policies, standards and procedures are maintained and followed in a consistent manner

Skills

Excellent communication skills

Education

High School Diploma or GED

Job description

Belk, Inc. is seeking a Key Holder to support leadership with opening and closing coverage and drive store sales and metrics. This hourly associate role carries active leadership responsibilities during assigned shifts and supports the in-store experience.

You will work with the leadership team to deliver excellent customer service, promote products, and model service behaviors while ensuring policy compliance and proper cash handling throughout daily operations.