Key Holder & Store Lead — Flexible Schedule

Belk, Inc.; United States; On-site; USD 18,000 - 22,000; Full time

Job summary

Belk, Inc. is seeking a Key Holder to support leadership with opening and closing duties and to drive in-store sales and customer experience.

As an hourly associate with leadership responsibilities, you will promote service excellence, manage POS transactions, and assist in daily operations while collaborating with store leadership. You must be 18 or a rising senior, have a high school diploma or GED, and be available for flexible hours including mornings, evenings and weekends.

Qualifications

• Must participate in Service Excellence leadership training
• Must be 18 or rising senior in high school
• High School Diploma or GED equivalent
• Experience in retail preferred
• Excellent communication skills
• Must be able to work a flexible schedule (including mornings, evenings, & weekends) and close store one to two nights per week
• Internal applicants: 12-18 months required employment to be considered for the role
• Internal applicants: Must be in good standing and have a good or better on their last performance appraisal

Responsibilities

• Opens and closes the store and ensures store procedures and policies are followed
• Covers open CSL shifts and models service behaviors for customers
• Drives customer service during assigned period
• Approves select POS transactions to serve the customer
• Resolves customer service issues as needed
• Promotes and sells products to ensure customer satisfaction
• Ensures registers are opened/closed, doors unlocked/locked, alarms set
• Supports daily store operations and coordinates tasks with store leadership
• Communicates CSL walk results to leadership
• Maintains policy and procedure adherence across the team

Skills

Customer service

Communication

Team leadership

Flexibility

Retail experience

Education

High School Diploma or GED

Tools

POS system

Cash handling

Job description

Belk, Inc. is seeking a Key Holder to support leadership with opening and closing duties and to drive in-store sales and customer experience.

As an hourly associate with leadership responsibilities, you will promote service excellence, manage POS transactions, and assist in daily operations while collaborating with store leadership. You must be 18 or a rising senior, have a high school diploma or GED, and be available for flexible hours including mornings, evenings and weekends.