Key Holder & Store Operations Lead

Hollywood Feed; Charlotte (NC); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Tips

Employee discounts

Free pet food

Job summary

Hollywood Feed is seeking a Third Key Holder for the Charlotte, NC location. The role involves opening/closing the store, serving customers, and ensuring safe, efficient operations while upholding the company policy to do right by the customer.

Knowledge of products and POS duties, plus a valid driver’s license, are important. The position offers a competitive hourly wage of $15.50/hr to $19/hr, with weekend availability and opportunities to learn and lead.

Qualifications

• Commitment to animals and their owners is vital at Hollywood Feed.
• Strong verbal communication and active listening skills.
• Proven sales and customer service abilities.
• Knowledge of store products or ability to learn quickly.
• Ability to operate or learn the point-of-sale system.
• Valid driver's license with at least 2 years' driving experience.

Responsibilities

• Arriving prior to opening and remaining after closing to ensure the store is fully prepared for business operations.
• Assuming managerial responsibilities in the event of management absences.
• Greet and assist customers in accordance with Hollywood Feed's established customer service standards.
• Demonstrate comprehensive knowledge of store products to effectively address the needs of both pets and customers.
• Maintain open and respectful communication with supervisors and coworkers.
• Work efficiently both independently and as part of a team, providing support and training to new employees.
• Open to weekend availability including closing 3 nights per week.
• Unload and properly stock product deliveries.
• Operate Hollywood Feed POS system: opening/closing registers, creating customer accounts, processing transactions, inventory tasks.
• Participate in all scheduled educational sessions and store maintenance tasks.

Skills

Verbal communication

Active listening

Sales experience

Customer service

POS system knowledge

Driver's license

Education

High School Diploma or equivalent

Job description

Hollywood Feed is seeking a Third Key Holder for the Charlotte, NC location. The role involves opening/closing the store, serving customers, and ensuring safe, efficient operations while upholding the company policy to do right by the customer.

Knowledge of products and POS duties, plus a valid driver’s license, are important. The position offers a competitive hourly wage of $15.50/hr to $19/hr, with weekend availability and opportunities to learn and lead.