Key Holder & Store Leader — Omni-Channel Expert

Anthropologie; Devon (PA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision

Employee discounts

Job summary

Anthropologie in Devon, PA is seeking a Key Holder to support store leadership in delivering exceptional customer service, selling and daily operations. You will be the expert in operating procedures and mentor the associate team.

You will drive sales, manage daily zones, assist training, and handle opening/closing, restocking, and omni-channel processes while upholding visuals and store standards. This role requires flexibility for nights, weekends, and holidays, and a passion for the

Qualifications

• Demonstrated leadership in a retail environment.
• Ability to collaborate with store leadership and teams.
• Strong customer service and omni-channel experience.

Responsibilities

• Collaborates with the leadership team in cultivating an environment of genuine customer connection where all customers feel welcome, heard and valued.
• Takes initiative to drive sales and store metrics by utilizing key performance indicators to set team and zoning goals.
• Utilizes technology to deliver a seamless, omni-channel shopping experience through execution of all omni services.
• Actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, and management of daily zones.
• Exercises decision-making to support problem solving and enhances each customer’s experience.
• Supports the training of the associate team, including new hire onboarding.
• Opening and closing procedures, maintaining store standards, restocking product, and assisting with facilities or IT issues.
• Collaborates with partners to facilitate shipment and omni fulfillment, supports visual standards, stock levels, and markdowns.
• Maintains cleanliness and visual messaging with brand updates.

Skills

Leadership experience

Team player

Brand fan

Flexible hours

Eagerness to learn

Job description

Anthropologie in Devon, PA is seeking a Key Holder to support store leadership in delivering exceptional customer service, selling and daily operations. You will be the expert in operating procedures and mentor the associate team.

You will drive sales, manage daily zones, assist training, and handle opening/closing, restocking, and omni-channel processes while upholding visuals and store standards. This role requires flexibility for nights, weekends, and holidays, and a passion for the