Key Holder: Customer Experience & Store Leadership

Anthropologie; Washington (District of Columbia); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO

Employee discounts

Retirement plan

Job summary

Anthropologie in Washington, DC is seeking a Key Holder to support the store leadership team in customer service, selling, and daily operations. You will be an expert in operating procedures and contribute mentorship to the associate team.

In this role you will drive sales and store metrics, deliver a seamless omni-channel experience, and uphold brand standards through daily tasks and teamwork. The position emphasizes customer connection and a positive, inclusive environment.

Qualifications

• Anthro brand fan
• Leadership experience in retail
• Experience collaborating with teams and supporting staff

Responsibilities

• Collaborates with leadership to cultivate a welcoming customer environment.
• Drives sales and store metrics by using KPIs to set team goals and zoning.
• Delivers omni-channel shopping experiences through proper use of omni services.
• Manages store environment with energetic pace and positive team dynamics.
• Trains and mentors new hires and supports onboarding.

Skills

Leadership experience

Team player

Flexible hours

Eagerness to learn

Job description

Anthropologie in Washington, DC is seeking a Key Holder to support the store leadership team in customer service, selling, and daily operations. You will be an expert in operating procedures and contribute mentorship to the associate team.

In this role you will drive sales and store metrics, deliver a seamless omni-channel experience, and uphold brand standards through daily tasks and teamwork. The position emphasizes customer connection and a positive, inclusive environment.