Retail Sales Associate — Star Service & Flexible Hours

Dallas Cowboys & Jones Entities; Grand Prairie (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

Dallas Cowboys Pro Shops in Texas is seeking energetic retail teammates to deliver fan‑focused service and drive sales on game day and beyond. You will engage fans, share product knowledge, and merchandise the store to create a premier Cowboys experience.

Join a fast-paced, sports‑retail environment that values integrity, teamwork, and outstanding guest service, with opportunities for growth and flexible scheduling including nights, weekends, and holidays.

Qualifications

• High School Diploma or GED required.
• Must be at least 18 years old.
• Previous retail experience preferred.
• Able to stand for extended periods (4 hours or longer).
• Able to lift 30lbs.
• Strong communication skills and problem-solving.
• Able to work flexible hours, including nights, weekends, and holidays.

Responsibilities

• Create a fun and energetic environment for fans and teammates.
• Deliver world-class customer experience through our Star Service model to every customer, every time.
• Educate yourself on product knowledge and campaigns to effectively communicate and promote to our customers.
• Uphold store visual merchandising standards and maintain a neat, clean, organized sales floor, cash wrap, and fitting rooms.
• Promote Dallas Cowboys United Membership packs to fans.

Skills

Strong communication

Customer service

Team player

Upselling

Education

High School Diploma or GED

Job description

Come join America’s Team and be a part of the 5x Super Bowl Champion Dallas Cowboys Family! Our winning tradition doesn’t just happen on the field, it extends into our communities and retail stores. The DallasCowboys Pro Shops provide the ultimate game day experience while carrying the largest selection of official Cowboys fan gear. As part of the Team, you’re an integral part of our selling culture and ability to bring the excitement of the Dallas Cowboys to our fans. The Star represents our success and quality of work through world- class customer service. Earning your Star come with a commitment to deliver an exceptional customer experience while maximizing sales and profit. We are recruiting teammates who act with integrity, pursue excellence, give back to the community, display teamwork, and strive for passion every day.If you believe your skills and experience would be a great fit for the Dallas Cowboys Pro Shops, we encourage you to apply today!

Customer Experience:

• Creates a fun and energetic environment for our fans and teammates.
• Understands and able to deliver a world-class customer experience through our “Star Service” model to every customer, every time.
• Exhibits a customer-focused mentality, driven by the desire to go over and beyond for our fans.

• Proactively educates himself/herself on product knowledge and merchandise campaigns to effectively communicate and promote to our customers.
• Upholds store visual merchandising standards.
• Maintains a neat, clean, and organized sales floor, cash wrap, and fitting room to ensure environment is safe for teammates and customers.

Selling Culture and Talent:

• Engages in a selling culture focused on acquiring the needs of customers and building relationships
• Able to advise, upsell, and influence the purchase of additional products to maximize sales.
• Contributes to a winning culture that strives to meet store’s daily KPIs both individually and as a team.
• Promotes Dallas Cowboys United Membership packs to all fans.

Operational Excellence:

• Understands and follows all company policies and procedures with integrity.
• Works effectively to maintain an inviting shopping atmosphere for our fans by ensuring the selling floor, cashwrap, fitting rooms, and stockrooms are well maintained in accordance with company standards.
• Able to protect assets through proactive customer engagement on the sales floor, properly checking in merchandise upon arrival, and providing consistent accuracy in cash handling.
• Able to balance our exceptional customer service experience with necessary operational tasks.

Qualifications:

• High School Diploma or GED required
• Must be at least 18 years old
• Previous experience in a retail setting preferred
• Able to stand for extended periods (4 hours or longer)
• Able to lift 30lbs.
• Strong communication skills
• Equipped to troubleshoot/problem solve and remain calm in challenging situations
• Upholds honesty and integrity in all decisions and actions
• Demonstrates flexibility and quickly adapts to changes while maintaining high levels of productivity and effectiveness
• Able to work flexible hours, including nights, weekends, and holidays

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law