Key Holder: Retail Leader Driving Sales & Service

Boot Barn; Orlando (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Merchandise discount

Paid Time Off

Medical/Dental/Vision/Life

401(k)

Flexible schedules

Store growth opportunities

Job summary

Boot Barn in Orlando is seeking a dedicated Key Holder to deliver exceptional in-store experiences and support leadership in driving sales goals. This role combines customer service excellence with product knowledge and accurate POS transactions.

The ideal candidate has 1–2 years of retail sales experience, strong communication, and flexible availability for nights, weekends and holidays. Join a team that values community and growth at Boot Barn.

Qualifications

• 1 to 2 years of retail sales experience.
• Demonstrates strong leadership, communication, time management and organization skills.
• Availability to work nights, weekends and holidays.
• Flexibility with scheduling and willingness to work extended hours when necessary.
• Up to 10% travel to support local stores, as needed.

Responsibilities

• Foster a service and selling culture; exceed overall expectations to build long-standing customer relationships.
• Become an expert in our product categories; communicate product knowledge to the customer.
• Maintain and achieve measurable goals, including UPT, ADT, add-ons and customer information capture rates.
• Be informed of current promotions and advertisements.
• Maintain merchandising standards and assist with floor moves, displays, and store housekeeping.
• Process merchandise and monitor stock replenishment.
• Complete all sales transactions accurately at POS registers.

Skills

Retail sales

Leadership

Communication

Time management

Organization

Flexible scheduling

Customer service

Cash handling

POS proficiency

Merchandising

Tools

POS system

Job description

Boot Barn in Orlando is seeking a dedicated Key Holder to deliver exceptional in-store experiences and support leadership in driving sales goals. This role combines customer service excellence with product knowledge and accurate POS transactions.

The ideal candidate has 1–2 years of retail sales experience, strong communication, and flexible availability for nights, weekends and holidays. Join a team that values community and growth at Boot Barn.