FT Key Holder

PetPeople

Woodmere (OH)

On-site

USD 30,000 - 40,000

Full time

14 days+

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Benefits offered by this job

Medical, dental, vision insurance

Paid time off

Company matched retirement savings plan

Great associate discount

Job summary

A local pet retail store is looking for an enthusiastic FT Key Holder in Woodmere, Ohio, to ensure outstanding customer service and maintain store operations. The ideal candidate should have retail experience, a passion for pet welfare, and the ability to work in a fast-paced environment. Competitive compensation and benefits package offered.

Qualifications

A love of pets and a genuine interest in animal nutrition and welfare.
Previous retail experience as a Key Holder/Lead.
Energy and enthusiasm.
Ability to act with honesty, integrity, respect.
Ability to work in a fast-paced environment.

Responsibilities

Ensure every customer receives outstanding service.
Maintain solid product knowledge.
Complete transactions quickly and accurately.
Handle escalated customer service issues.
Plan and direct work during shifts.

Skills

Customer service skills

Communication skills

Problem solving skills

Multi-tasking

Job description

Overview

Join to apply for the FT Key Holder role at PetPeople.

At PetPeople, we are passionate about high quality, natural, wholesome, and nutritious pet foods and treats. We are the go-to local pet retail supply store for the communities in which we serve. We educate our customers on the benefits of our products and deliver an experience that builds long term relationships.

Full Time Sales Associate Key Holder models our Mission and Core Values. Striving to be the neighborhood place for natural foods and quality supplies for dogs and cats; engaging customers through sharing ideas and providing solutions to build lasting relationships. Additionally, Key Holders act as the Manager-On-Duty in the absence of the Store Manager and Assistant Manager.

Responsibilities

Ensure that each customer receives outstanding service by providing a genuine, friendly and entertaining experience. Approach and engage every customer in conversation using open-ended questions and active listening to determine their needs and provide them with appropriate item selections.
Maintain solid product knowledge and keep current with new product releases.
Demonstrate products and add value to every interaction.
Perform general housekeeping to maintain a clean, organized store.
Assist in processing shipment, replenishing product, merchandising and monitoring floor stock to ensure all product is priced, displayed and rotated correctly.
Complete transactions at the POS quickly and accurately.
Leave a lasting impression during every interaction; this includes carry out service.
Handle escalated customer service related issues as they arise and determine resolution or escalate further – communicate all issues and resolutions to Store Manager.
Plan, assign and direct and complete work during shift including ensuring the accurate completion of all closing activities.
Carry out supervisory responsibilities in accordance with PetPeople policies/procedures and applicable laws.
Celebrate successes.

Qualifications

A love of pets and a genuine interest in animal nutrition and welfare.
Previous retail experience as a Key Holder/Lead.
A strong focus on building customer relationships through excellent customer service.
Energy and enthusiasm.
Ability to act with honesty, integrity, fairness and mutual respect.
Ability to multi-task and work in a fast paced, multiple priority environment.
Ability to move merchandise up to 50lbs. frequently.
Communication and problem solving skills.
Ability to work varied hours/days, including nights, weekends, and holidays as needed.

Benefits

We offer a competitive compensation and benefits package that includes medical, dental, vision, disability and life insurance, company matched retirement savings plan, paid time off, and a great associate discount.

Seniority level