Key Holder- FT

PetPeople; Indianapolis (IN); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

Company-matched retirement savings plan

Employee discount

Job summary

A local pet retail store in Indianapolis is seeking a passionate Key Holder to join their team. This full-time position emphasizes customer service and building relationships through genuine engagement. The ideal candidate will have retail experience, a love for pets, and the ability to manage multitasking in a fast-paced environment. The role includes supervising shifts and ensuring a clean, welcoming store. Competitive benefits and a sign-on bonus of $250 are offered.

Qualifications

• Love for pets and interest in animal nutrition.
• Previous retail experience as a Key Holder or in a leadership role.
• Ability to lift up to 50lbs frequently.

Responsibilities

• Provide outstanding service to every customer.
• Plan, assign, and supervise shift duties.
• Handle escalated customer service issues.

Skills

Customer service excellence

Product knowledge

Problem-solving skills

Multi-tasking

Communication skills

Job description

Key Holder- FT at PetPeople

$250 Sign‑on Bonus!

At PetPeople, we are passionate about high‑quality, natural, wholesome, and nutritious pet foods and treats. We are a local pet retail supply store committed to educating customers on product benefits and building lasting relationships.

Responsibilities

• Provide outstanding service to every customer with genuine, friendly engagement.
• Maintain solid product knowledge and stay current on new releases.
• Demonstrate products and add value to each interaction.
• Perform general housekeeping to keep the store clean and organized.
• Assist in processing shipments, replenishing product, merchandising, and monitoring floor stock to ensure correct pricing, display, and rotation.
• Complete POS transactions quickly and accurately.
• Handle escalated customer‑service issues, determine resolutions, and communicate with Store Manager.
• Plan, assign, and supervise shift duties, including closing activities.
• Carry out supervisory responsibilities in accordance with PetPeople policies, procedures, and applicable laws.
• Celebrate successes and share positive customer stories.
• Love what you do.

Qualifications

• Love of pets and genuine interest in animal nutrition and welfare.
• Previous retail experience as a Key Holder or Lead.
• Strong focus on building customer relationships through excellent service.
• Energy and enthusiasm.
• Honesty, integrity, fairness, and mutual respect.
• Ability to multi‑task in a fast‑paced environment.
• Capacity to move merchandise up to 50lbs frequently.
• Communication and problem‑solving skills.
• Flexibility to work varied hours/days, including nights, weekends, and holidays.

Benefits

We offer a competitive compensation and benefits package that includes medical, dental, vision, disability, and life insurance; a company‑matched retirement savings plan; paid time off; and a large associate discount.

Additional Information

PetPeople is deeply committed to supporting local non‑profit animal charities.

Seniority level

Entry level

Employment type

Full‑time

Job function

Sales and Business Development

Industries

Retail