Key Holder - Part Time

PetPeople; Naples (FL); Sur place; USD 20 664 - 28 929; Temps partiel

Avantages offerts par ce poste

Competitive compensation

Great associate discount

Résumé du poste

A pet retail supply store is seeking a Key Holder for a part-time role in Naples, FL. This position involves providing exceptional customer service, maintaining product knowledge, and acting as Manager-On-Duty in the absence of senior staff. Ideal candidates will have previous retail experience, a love for pets, and strong communication skills. Competitive compensation and associate discount are offered. Join a passionate team dedicated to pet health and customer education.

Qualifications

• A love of pets and genuine interest in animal nutrition and welfare.
• Previous retail experience as a Key Holder/Lead.
• Ability to act with honesty, integrity, and fairness.

Responsabilités

• Ensure outstanding customer service by engaging customers and understanding their needs.
• Maintain product knowledge and keep updated with new releases.
• Perform general housekeeping and manage store organization.
• Handle customer service issues and escalate as necessary.
• Carry out supervisory responsibilities as needed.

Connaissances

Customer service

Communication

Problem solving

Animal nutrition knowledge

Multi-tasking

Energy and enthusiasm

Description du poste

Key Holder - Part Time

Join to apply for the Key Holder - Part Time role at PetPeople.

At PetPeople, we are passionate about high quality, natural, wholesome, and nutritious pet foods and treats. We are the go-to local pet retail supply store for the communities in which we serve. We believe these products improve the health and well‑being of our pets. We educate our customers on the benefits of our products and deliver an experience that builds long‑term relationships.

A PetPeople Sales Associate Key Holder models our Mission and Core Values. The Key Holder is a Manager‑On‑Duty in the absence of the Store Manager and Assistant Manager.

Responsibilities

• Ensure that each customer receives outstanding service by providing a genuine, friendly and entertaining experience. Approach and engage every customer in conversation using open‑ended questions and active listening to determine their needs and provide them with appropriate item selections.
• Maintain solid product knowledge and keep current with new product releases.
• Demonstrate products and add value to every interaction.
• Perform general housekeeping to maintain a clean, organized store.
• Assist in processing shipment, replenishing product, merchandising and monitoring floor stock to ensure all product is priced, displayed and rotated correctly.
• Complete transactions at the POS quickly and accurately.
• Leave a lasting impression during every interaction; this includes carry out service.
• Handle escalated customer service related issues as they arise and determine resolution or escale further – communicate all issues and resolutions to Store Manager.
• Plan, assign and direct and complete work during shift including ensuring the accurate completion of all closing activities.
• Carry out supervisory responsibilities in accordance with PetPeople policies/procedures and applicable laws.
• Celebrate successes.
• Love what you do!

Qualifications

• A love of pets and a genuine interest in animal nutrition and welfare.
• Previous retail experience as a Key Holder/Lead.
• A strong focus on building customer relationships through excellent customer service.
• Energy and enthusiasm.
• Ability to act with honesty, integrity, fairness and mutual respect.
• Ability to multi‑task and work in a fast paced, multiple priority environment.
• Ability to move merchandise up to 50 lbs. frequently.
• Communication and problem solving skills.
• Ability to work varied hours/days, including nights, weekends, and holidays as needed.

We offer competitive compensation and a great associate discount.

Location: Naples, FL

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