Key Holder - Lead Store Experience (DailyPay, 40% Discount)

Bath & Body Works; Lawrenceville (NJ); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

40% merchandise discount

Daily or Weekly pay

Job summary

As a Key Holder you will act as Manager on Duty when scheduled, lead by example, and help maintain a welcoming, well-organized store that reflects the brand values. The position requires physical stamina, a customer-first approach, and a readiness to work varied shifts including evenings and weekends.

Qualifications

• Customer-first mindset in a retail environment.
• A proven track record of delivering sales and customer service results.
• Strong communication and coaching skills with the ability to de-escalate issues.
• Flexible availability for peak days, including evenings, weekends, and holidays.

Responsibilities

• Lead tasks as delegated by Store Manager, including Manager on Duty when scheduled.
• Provide individual and team performance feedback to managers.
• Lead exceptional in-store customer experiences through selling behaviors and product knowledge.
• Display knowledge of product, policies, and store strategies.
• Set daily direction and goals for the shift when associates arrive for work.
• Handle opening and closing routines, deposits, shipments, and disseminate directives.
• Create genuine connections with customers through needs discovery and personalized recommendations.
• Assist with floorset execution, window changes, and visual presentation as needed.
• All store positions require standing, walking, reaching, and lifting up to 50 lbs.
• Maintain safety standards and the clean, engaging store environment.
• Uphold values, policies, and procedures.

Skills

Customer-focused selling culture

Coaching and feedback

Communication skills

Evenings/weekends/holidays

Leadership ability

Education

High school diploma or GED

Job description

As a Key Holder you will act as Manager on Duty when scheduled, lead by example, and help maintain a welcoming, well-organized store that reflects the brand values. The position requires physical stamina, a customer-first approach, and a readiness to work varied shifts including evenings and weekends.