Key Holder: Lead Service, Sales & Visuals

Urban Outfitters; Newark (DE); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

PTO

Employee discounts

Retirement savings

Job summary

Urban Outfitters in Newark, Delaware, is seeking a Key Holder to support store operations, drive sales through genuine customer connections, and maintain brand standards. The role collaborates with management to uphold a high-energy, service-driven environment across in-store and curbside experiences.

The ideal candidate has leadership experience, a team-player attitude, and flexibility to work nights, weekends, and holidays while learning and growing within the organization.

Qualifications

• Must show passion for UObrand and customer-focused service.
• Proven leadership experience in a team setting.
• Experience collaborating with store teams to achieve goals.
• Willingness to work flexible shifts including nights, weekends and holidays.
• Eagerness to learn, grow, and take on new responsibilities.

Responsibilities

• Acts as a brand representative reflecting company values.
• Delivers extraordinary service and uses feedback to improve interactions.
• Facilitates an energized service environment and communicates daily goals.
• Teaches product knowledge, brand messaging, and how to deliver exceptional customer interactions.
• Prioritizes service over tasks and exercises decision-making and multitasking.
• Supports opening/closing office procedures and operational tasks.
• Plays a key role in shipment processing, restocking, and maintaining visual standards.
• Ensures inventory accuracy and adherence to store policies for profitability.
• Contributes to an inclusive environment and listens to diverse perspectives.
• Supports onboarding of new hires and provides feedback to leadership.
• Acts on feedback and engages with store initiatives and brand focuses.

Skills

Brand passion

Leadership

Team player

Flexible hours

Growth mindset

Job description

Urban Outfitters in Newark, Delaware, is seeking a Key Holder to support store operations, drive sales through genuine customer connections, and maintain brand standards. The role collaborates with management to uphold a high-energy, service-driven environment across in-store and curbside experiences.

The ideal candidate has leadership experience, a team-player attitude, and flexibility to work nights, weekends, and holidays while learning and growing within the organization.