Key Holder: Lead Customer Experience & Store Team

AFH Trading Shanghai Co., Ltd.; United States; Remote; USD 30,000 - 50,000; Full time

Benefits offered by this job

13th month bonus

Monthly Sale Incentive Bonus Program

Six social insurance and one housing fund

Generous paid time off

Paid Volunteer Day per Year

Merchandise Discount in all brands

Leadership Training and Development Opportunities

Job summary

AFH Trading Shanghai Co., Ltd. is seeking a Full-Time Key Holder responsible for driving business success through effective leadership. You will ensure a high-quality customer experience while managing store operations, including training and development of associates, and complying with procedures.

The ideal candidate has at least one year of customer service experience, strong analytical skills, and is committed to maintaining operational excellence.

Qualifications

• At least one year of customer service experience required.
• Demonstrated work ethic and reliability in previous roles.
• Strong analytical skills for assessing customer needs.

Responsibilities

• Lead and develop a team to ensure customer service excellence.
• Perform store operational tasks including opening and closing.
• Implement training and development initiatives.

Skills

Customer Service Experience

Work Ethic

Assertiveness

Applied Learning

Attention to Detail

Analytical Skills

Adaptability / Flexibility

Multi-Tasking

Stress Tolerance

Job description

AFH Trading Shanghai Co., Ltd. is seeking a Full-Time Key Holder responsible for driving business success through effective leadership. You will ensure a high-quality customer experience while managing store operations, including training and development of associates, and complying with procedures.

The ideal candidate has at least one year of customer service experience, strong analytical skills, and is committed to maintaining operational excellence.