Key Holder

Nothing Bundt Cakes #152; Brownsville (TX); On-site; USD 13,776 - 17,908; Part time

Benefits offered by this job

Paid time off

Employee discounts

Free uniform

Opportunity for quarterly bonuses

Job summary

Nothing Bundt Cakes #152 in Brownsville, Texas is seeking a Key Holder to assist with daily operations and provide exceptional guest service. You'll help create a welcoming atmosphere, manage cash operations, and assist in various departmental tasks. Ideal candidates will have excellent customer service skills and flexibility to work various shifts including weekends.

Benefits include paid time off, employee discounts, and opportunities for quarterly bonuses. Join us, and spread joy in every interaction!

Qualifications

• Ability to handle cash and balance cash-drawer.
• Flexibility to work various shifts including mornings, evenings, and weekends.

Responsibilities

• Co-facilitate opening and closing of the bakery.
• Provide exceptional service to guests both in person and by phone.
• Coordinate timing of orders between Guest Services and Bakery Departments.
• Uphold company policies and food safety standards.
• Manage house accounts and coordinate with fundraising groups.

Skills

Exceptional guest service

POS operation

Cash management

Communication

Organizational skills

Job description

Benefits

• Paid time off
• Training & development
• Employee discounts
• Flexible schedule

The Key Holder supports the Manager by assisting with daily operations, including opening and closing procedures. Serving as a Joy Creator, they provide exceptional guest service, create a warm and welcoming atmosphere, process transactions accurately, and assist guests both in person and over the phone. In addition, the Key Holder performs responsibilities for the Crafting Department, assists with light cleaning and organization, and completes various clerical and administrative tasks to help ensure smooth, efficient bakery operations and an outstanding guest experience.

RESPONSIBILITIES

• Co-facilitates the opening and closing of the bakery, including cash-drawer balancing and bank deposits.
• Suggest creative solutions such as add-ons and retail to create an exceptional experience for the guest.
• Assist guests with their orders in person and by phone.
• Operate and balance the POS with accuracy and efficiency.
• Have current and complete knowledge of current prices, products and promotions.
• Coordinate the timing of all orders between Guest Services and Bakery Departments.
• Co-manage special-order fulfillment via web and email for individual guests and corporate accounts as well as large, complex orders and deliveries.
• Contribute to marketing strategy execution in the local community by helping to coordinate and participate in special, brand-building events.
• Keep crafting/joy creator area clean and sanitized, including crafting bins, drawers, and the BOH POS station.
• Proficient in the Crafting and Joy Creating department.
• Ensure Managerial daily instructions are completed.
• Uphold Nothing Bundt Cake company policies and food safety standards.
• Price and organize retail merchandise, ensuring products are accurately labeled and properly stocked or stored in designated bins.
• Monitor, prioritize, and respond to emails and customer inquiries in a professional and timely manner.
• Review and manage GEM cases, resolving issues within the system and coordinating with management as needed for follow-up.
• Communicate with fundraising groups to obtain updates, gather all required event details, and accurately enter information into the system.
• Manage house accounts by creating, maintaining, closing, and following up on outstanding accounts to ensure accurate recordkeeping.
• Assist with receiving, loading, and unloading deliveries from shipping vendors and suppliers working collaboratively with the team to ensure efficient inventory handling.
• Support daily store operations by maintaining organization, accuracy, and excellent customer service while assisting with administrative and operational tasks as needed.
• Willing to assist other departments as needed.

Work Availability

Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands.

PERKS & BENEFITS

• Employee discounts
• Paid time off
• Free uniform
• Opportunity for quarterly bonuses

Apply now. Joy is the job! Compensation: $10-13