Key Holder Guest Service Representative Crafter

Nothing Bundt Cakes #132; Kernersville (NC); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Team building outings

Employee discounts

Career growth training

Job summary

Nothing Bundt Cakes #132 in Kernersville is seeking a Key Holder to assist with opening and closing duties, and lead guest service. The role involves crafting orders and ensuring a welcoming environment for guests both in-person and over the phone.

The ideal candidate will possess strong teamwork and communication skills, attention to detail, and a friendly personality. Join a fun and rewarding workplace with community-driven celebrations and employee discounts.

Qualifications

• Strong teamwork and communication skills are essential.
• Ability to multi-task and work well under pressure.
• Must have a genuine care for others' needs.

Responsibilities

• Introduce guests to bakery and products with a Guest Tour.
• Assist customers with walk-in and phone orders.
• Maintain cleanliness and organization of retail and crafting areas.

Skills

Teamwork

Pressure management

Attention to detail

Communication skills

Sales ability

Job description

COMPANY AND CULTURE

At Nothing Bundt Cakes, the Key Holder assists with opening and closing duties, helps lead Guest Service and helps bridge the gap between frosting and Guest Services by crafting orders. You get to be a part of the joy that our guests experience whenever they enjoy our decorated cakes. In addition, we’ve crafted a place to work that’s fun and rewarding for the creative side of you.

JOB POSITION

The Key Holder fills in for the Manager and assists in opening and closing duties. They create a warm and welcoming environment in which to serve the Nothing Bundt Cakes guests both in person and by telephone. The KH does side work duties for the Crafting Department, some light cleaning and clerical duties. The KH assists in maintaining the crafting departments and keep it supplied, clean and running efficiently.

RESPONSIBILITIES

• Introduce walk‑in guests to the bakery and products using a Guest Tour
• Suggest creative solutions to guests with walk‑in orders
• Suggest the purchase of add‑ons and retail to make the product a complete experience
• Assist phone‑in guests with their orders
• Operate and balance the POS with accuracy and efficiency
• Have current and complete knowledge of current prices, products and promotions
• Keep retail area clean, swept and neatly merchandised throughout the day
• Dust all retail surfaces at least twice per week, including counter tops and POS stations
• Carry out the duties the crafter & other departments assigns from time to time
• Coordinate the timing of all orders between Guest Services and Frosting departments
• Follow Crafting Manual to put designs together
• Keep a ready inventory of pre‑made design pieces for walk‑in and same‑day orders
• Make and fluff bows
• Generate personalized message cards
• Keep crafting area clean and sanitized, including crafting bins, drawers, and the BOH POS station

QUALIFICATIONS

• Possess a strong sense of teamwork
• Ability to follow instructions
• Has integrity
• Takes initiative
• Works well under pressure
• Outgoing and friendly personality
• Attention to detail
• Multi‑tasking ability
• Strong sales ability
• Strong sense of urgency
• Genuine care for others’ needs
• Good organizational skills
• Well‑developed fine‑motor skills
• Good communication skills
• Strong sense of pride in work

PERKS & BENEFITS

• Team building outings
• Employee discounts
• We love to celebrate and bring joy to the community
• You will get trained, not only on crafting beautiful, unique cakes, but on growing your career