Key Holder & Guest Experience Leader (Big & Tall Retail)

Dxl-Big-; Indianapolis (IN); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Quarterly bonuses

Job summary

DXL Group is seeking a Retail Sales Associate, Key Holder to build long-term relationships with guests by delivering an unmatched shopping experience. The role focuses on welcoming guests, learning their needs, and presenting a broad range of apparel including private labels and name brands.

The position emphasizes customer service excellence, coaching teammates, and aligning with store goals in a fast-paced environment. High school diploma required; lifting up to 50 lbs may be required.

Qualifications

• Demonstrates superior customer service techniques and experience with problem/ complaint resolution.
• Ability to lift up to 10 lbs. and move up to 50 lbs.
• High school diploma or equivalent; college degree helpful but not required.

Responsibilities

• Greet guests and learn their needs while ensuring a welcoming experience.
• Serve as a product knowledge expert across apparel brands and tailored clothing.
• Provide on-going coaching to team members to improve selling skills and processes.

Skills

Customer service

Product knowledge

Coaching

Sales skills

Education

High school diploma

Job description

DXL Group is seeking a Retail Sales Associate, Key Holder to build long-term relationships with guests by delivering an unmatched shopping experience. The role focuses on welcoming guests, learning their needs, and presenting a broad range of apparel including private labels and name brands.

The position emphasizes customer service excellence, coaching teammates, and aligning with store goals in a fast-paced environment. High school diploma required; lifting up to 50 lbs may be required.