Key Holder & Guest Experience Lead - Big & Tall Retail

dxlcareer; Naperville (IL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Quarterly bonuses

401(k) Plan

Medical/Dental/Vision Plans

Life Insurance

Disability Plans

Paid Holidays

Job summary

DXL Group is seeking a Retail Sales Associate, Key Holder to deliver exceptional guest experiences in a fast-paced environment. The role emphasizes helping customers, selling a wide range of apparel, and leading by example in coaching teammates.

Qualified candidates will have a high school diploma, strong customer service skills, and the ability to lift up to 50 lbs. The position offers a base hourly wage with commission potential and quarterly bonuses.

Qualifications

• Superior customer service techniques and experience with problem resolution.
• Ability to learn and communicate product knowledge across a broad range of apparel.

Responsibilities

• Welcome guests by building rapport and understanding needs.
• Act as product knowledge expert to upsell and market private labels and brands.
• Coach and train team members on selling skills and store procedures.

Skills

Customer service

Sales

Coaching

Product knowledge

Education

High school diploma or equivalent

Job description

DXL Group is seeking a Retail Sales Associate, Key Holder to deliver exceptional guest experiences in a fast-paced environment. The role emphasizes helping customers, selling a wide range of apparel, and leading by example in coaching teammates.

Qualified candidates will have a high school diploma, strong customer service skills, and the ability to lift up to 50 lbs. The position offers a base hourly wage with commission potential and quarterly bonuses.