FT Key Holder

PetPeople; Dublin (OH); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Company-matched retirement savings

Paid time off

Employee discount

Job summary

A local pet retail store in Dublin, Ohio is seeking a Full-Time Key Holder who is passionate about pets and customer service. In this role, you will engage with customers, provide exceptional service, and supervise store operations in the absence of management. Candidates should have prior retail experience, strong communication skills, and the ability to lift merchandise. The offer includes a competitive compensation and benefits package, including medical and retirement plans.

Qualifications

• Previous retail experience as a Key Holder/Lead.
• Ability to move merchandise up to 50 lbs. frequently.
• Strong focus on building customer relationships.
• Ability to multitask in a fast-paced environment.
• Willing to work varied hours, including nights, weekends, and holidays.
• Honesty, integrity, and respect.

Responsibilities

• Ensure outstanding service by providing a friendly and entertaining experience.
• Maintain solid product knowledge and keep current with new releases.
• Handle escalated customer-service issues and determine resolutions.
• Keep the store clean and organized.
• Assist with shipments, replenishment, merchandising, and stock rotation.
• Process transactions quickly and accurately at POS.
• Conclude shifts with proper closing tasks.
• Escalate issues as needed to the Store Manager.
• Uphold PetPeople policies and procedures.
• Support supervisory duties when required.
• Celebrate successes with the team.

Skills

Excellent customer service

Communication skills

Problem-solving skills

Multi-tasking ability

Integrity & fairness

Multi-tasking

Communication skills

Problem solving

Flexibility

Job description

FT Key Holder

At PetPeople, we are passionate about high quality, natural, wholesome, and nutritious pet foods and treats. We are the go‑to local pet retail supply store for the communities in which we serve. We believe these products improve the health and well‑being of our pets. We educate our customers on the benefits of our products and deliver an experience that builds long‑term relationships.

Full‑time Sales Associate Key Holders model our Mission and Core Values. Striving to be the neighborhood place for natural foods and quality supplies for dogs and cats, Key Holders engage customers through sharing ideas and providing solutions to build lasting relationships. In addition, Key Holders act as Manager‑On‑Duty in the absence of the Store Manager and Assistant Manager.

Responsibilities

• Ensure that each customer receives outstanding service by providing a genuine, friendly, and entertaining experience. Approach and engage every customer in conversation using open‑ended questions and active listening to determine their needs and provide appropriate item selections.
• Maintain solid product knowledge and keep current with new product releases.
• Demonstrate products and add value to every interaction.
• Perform general housekeeping to maintain a clean, organized store.
• Assist in processing shipment, replenishing product, merchandising and monitoring floor stock to ensure all product is priced, displayed, and rotated correctly.
• Complete transactions at the POS quickly and accurately.
• Leave a lasting impression during every interaction; this includes carrying out service.
• Handle escalated customer‑service related issues as they arise, determine resolution or escalated further and communicate all issues and resolutions to Store Manager.
• Plan, assign, direct, and complete work during shift including ensuring accurate completion of all closing activities.
• Carry out supervisory responsibilities in accordance with PetPeople policies/procedures and applicable laws.
• Celebrate successes.

Qualifications

• A love of pets and a genuine interest in animal nutrition and welfare.
• Previous retail experience as a Key Holder/Lead.
• A strong focus on building customer relationships through excellent customer service.
• Energy and enthusiasm.
• Ability to act with honesty, integrity, fairness and mutual respect.
• Ability to multi‑task and work in a fast‑paced, multiple priority environment.
• Ability to move merchandise up to 50 lbs. frequently.
• Communication and problem‑solving skills.
• Ability to work varied hours/days, including nights, weekends, and holidays as needed.

At PetPeople, we are inspired to make a difference in the lives of pets and their people. Our team of pet enthusiasts entertains and educates to create a unique shopping experience. We are highly selective about the products we carry and fully stand behind everything we sell. We don’t sell animals – we are deeply committed to supporting local non‑profit animal‑related charities in the communities we serve.

We offer a competitive compensation and benefits package that includes medical, dental, vision, disability and life insurance, company‑matched retirement savings plan, paid time off, and a great associate discount.