Key Holder: Elevate Customer Experience

Bath & Body Works; Springfield (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

40% merchandise discount

DailyPay

Tuition assistance

Employee assistance program

Growth opportunities

Job summary

Bath & Body Works is seeking a Key Holder to support sales plans through effective execution of store and operational tasks. You will be the front line leader, showcasing customer-focused selling and brand ambassador behavior while guiding a team to deliver great experiences.

You will coach associates, manage daily shifts, and help maintain visual standards and product knowledge. This role requires physical activity, flexibility with hours, and a commitment to safety and company policies.

Qualifications

• Customer-first retail mindset
• Experience leading teams in a fast-paced environment
• Strong communication skills, both in person and written
• Ability to provide in-the-moment coaching to associates
• Flexibility with peak days and varied shifts

Responsibilities

• Lead store operations as delegated by the Store Manager, including acting as Manager on Duty when scheduled
• Provide performance feedback and coaching to team members
• Deliver exceptional in-store experiences through knowledgeable selling and customer service
• Demonstrate product knowledge and reinforce company policies and store strategies
• Set daily goals and direct the team to execute opening/closing routines and merchandise presentation

Skills

Customer service

Retail leadership

Communication skills

Coaching and feedback

Education

High school diploma or GED

Tools

POS systems

Inventory management

Job description

Bath & Body Works is seeking a Key Holder to support sales plans through effective execution of store and operational tasks. You will be the front line leader, showcasing customer-focused selling and brand ambassador behavior while guiding a team to deliver great experiences.

You will coach associates, manage daily shifts, and help maintain visual standards and product knowledge. This role requires physical activity, flexibility with hours, and a commitment to safety and company policies.