Key Holder & Customer Experience Leader

Boot Barn; Lewisville (TX); On-site; USD 32,000 - 45,000; Full time

Job summary

Boot Barn seeks a Key Holder to engage customers, deliver an exceptional in-store experience and support store partners. They contribute to sales goals, leadership collaboration and store operations while demonstrating selling expertise and product knowledge.

As a partner in Boot Barn's community-focused team, you will uphold merchandising standards, handle transactions, and help drive team development in a positive, teamwork-driven environment.

Responsibilities

• Foster a service and selling culture; exceed overall expectations to build long-standing customer relationships.
• Become an expert in our product categories; understand and communicate product knowledge to the customer.
• Maintain and achieve measurable goals, including UPT, ADT, add-ons and customer data capture.
• Be informed and understand current merchandise promotions and advertisements.
• Maintain merchandising standards and assist in floor moves, displays, merchandising, sales setup and housekeeping.
• Assist with processing merchandise and monitor replenishment of floor stock.
• Accurately and efficiently complete all sales transactions and manage cash and media at POS.
• Seek new ways to develop skills and improve metrics with store leadership.
• Complete opening and closing procedures to company standards and Time & Attendance policy.
• Adhere to local, federal and state laws and company policies.
• Perform any other duties assigned by management.
• Demonstrate high quality work, attendance and appearance.

Job description

Boot Barn seeks a Key Holder to engage customers, deliver an exceptional in-store experience and support store partners. They contribute to sales goals, leadership collaboration and store operations while demonstrating selling expertise and product knowledge.

As a partner in Boot Barn's community-focused team, you will uphold merchandising standards, handle transactions, and help drive team development in a positive, teamwork-driven environment.