Key Holder: Beading & Guest Experience Leader

Little Words Project; Tampa (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

Little Words Project in Tampa is seeking a Key Holder to help lead our store and inspire guests. You will work with the Store Manager to ensure exceptional service, guide bead-your-own experiences, and keep the space welcoming and on-brand.

You’ll open and close the store, host events, manage inventory with care, train Sales Associates, and personalize recommendations. A hands-on team player who stays positive under pressure will thrive here.

Qualifications

• 2+ years retail or customer service experience.
• Strong communication and interpersonal skills.
• Passion for beading and styling; beading in-store enthusiasm.
• Positive, constructive attitude under pressure.
• Willingness to jump in and support teammates.

Responsibilities

• Lead and motivate the team to deliver excellent guest interactions.
• Open and close independently, ensuring smooth operations.
• Host beading appointments, events, and in-store parties.
• Help find partners for events and plan in-store activities.
• Monitor inventory, assist backstock, and support merchandising.
• Train Sales Associates and share best practices.
• Introduce new products, offer personalized recommendations.
• Answer guest questions, process transactions, and resolve issues with care.
• Assist at the bead bar and fulfill custom orders.
• Manage inventory intake, clienteling, and KPIs for smooth operations.

Skills

Retail experience

Customer service

Communication

Interpersonal skills

Beading passion

Team leadership

Positive attitude

Weekend availability

Job description

Little Words Project in Tampa is seeking a Key Holder to help lead our store and inspire guests. You will work with the Store Manager to ensure exceptional service, guide bead-your-own experiences, and keep the space welcoming and on-brand.

You’ll open and close the store, host events, manage inventory with care, train Sales Associates, and personalize recommendations. A hands-on team player who stays positive under pressure will thrive here.