Key Holder

Littlewordsproject; Nashville (TN); On-site; USD 30,000 - 42,000; Full time

Job summary

Little Words Project in Nashville is seeking a Key Holder to help lead our team and share our brand story with guests. You’ll guide bead-your-own experiences, support beading appointments, and ensure the store feels welcoming and inspiring.

You’ll work alongside the Store Manager to motivate the team, manage openings and closings, handle questions and transactions, and help with inventory, displays, and events—all while spreading kindness daily.

Qualifications

• 2+ years of retail or customer service experience.
• Strong communication and interpersonal skills.
• Passion for beading and styling in-store.
• Positive attitude and problem-solving mindset.
• Willing to work weekends and holidays.
• Believes in Little Words Project’s mission.

Responsibilities

• Inspires and motivates the team alongside Store Manager.
• Open and close store independently.
• Host in-store beading appointments and events.
• Plan in-store events with partners.
• Monitor inventory and assist with visual merchandising.
• Train and develop Sales Associates.
• Introduce new products and personalized recommendations.
• Assist guests with questions, transactions, and issues.
• Help at the bead bar and fulfill custom orders.
• Support inventory intake and store KPIs.

Skills

Customer service

Team leadership

Beading/bead bar

Merchandising

Guest interactions

Job description

We’re looking for a Key Holder to help lead the way at our Nashville store! This role is perfect for someone who thrives in a team environment, loves engaging with guests, and is passionate about sharing Little Words Project’s mission. As a Key Holder, you’ll play a huge role in bringing our brand story to life—helping guests find the perfect bracelet, guiding them through our bead-your-own experience, and supporting the team to create a welcoming, inspiring space.

What you’ll do:

• Work alongside the Store Manager & Assistant Store Manager to inspire and motivate the team. You’ll help set the tone for amazing guest interactions!
• Open and close independently, ensuring everything runs smoothly.
• Host and manage in-store beading appointments, events, and parties, making every visit special.
• Help find partners to do events with, and assist with planning in-store events
• Monitor inventory levels, assist with backstock, and help with visual merchandising to keep our store looking and feeling its best.
• Help train and develop Sales Associates, sharing best practices to enhance guest connections.
• Introduce new products, personalize recommendations, and create moments that leave a lasting impression.
• Answer guest questions, assist with transactions, and handle any in-store issues with positivity and care.
• Assist at the bead bar, tie bracelets, and fulfill custom orders.
• From inventory intake to clienteling and KPIs, you’ll play an important role in keeping things running smoothly.

What You Bring to the Team:

• 2+ years of retail or customer service experience.
• Strong communication and interpersonal skills—you love connecting with guests and teammates!
• Passion for beading, styling, and even capturing fun content in-store.
• You stay cool under pressure and find solutions with a positive attitude.
• Ready to jump in, support the team, and help wherever needed.
• Able to work weekends and holidays.
• You believe in Little Words Project’s mission and are excited to spread kindness every day!