Guest Experience Leader - Beading & Events

Little Words Project LLC; Skokie (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Little Words Project LLC is seeking a Key Holder to help lead our Old Orchard store. You will team with the Store Manager to motivate staff, welcome guests, and guide bead-your-own experiences to create a warm, engaging shopping environment.

You will manage opening/closing, host beading appointments and events, and support merchandising and training. Weekend availability is required and you’ll help deliver exceptional customer care daily.

Qualifications

• 2+ years of retail or customer service experience.
• Strong communication and interpersonal skills.
• Passion for beading, styling, and in-store guest engagement.
• Ability to stay calm under pressure and problem-solve with a positive attitude.

Responsibilities

• Open and close store independently, ensuring smooth operations.
• Host in-store beading appointments, events, and parties.
• Monitor inventory, assist backstock, and support visual merchandising.
• Train and coach Sales Associates on guest interactions and product knowledge.
• Introduce new products, offer personalized recommendations, and create memorable guest moments.
• Assist guests with transactions and resolve in-store issues with care.
• Support bead bar activities and fulfill custom orders.
• Track clienteling and KPIs to keep store operations running smoothly.

Skills

Retail experience

Customer service

Team leadership

Weekend availability

Job description

Little Words Project LLC is seeking a Key Holder to help lead our Old Orchard store. You will team with the Store Manager to motivate staff, welcome guests, and guide bead-your-own experiences to create a warm, engaging shopping environment.

You will manage opening/closing, host beading appointments and events, and support merchandising and training. Weekend availability is required and you’ll help deliver exceptional customer care daily.