Key Holder

IT'SUGAR; Miami Beach (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

30% employee discount

Flexible scheduling

401k plan with company match

Training and development

Job summary

IT'SUGAR, located in Miami Beach, is seeking a Retail Keyholder to deliver exceptional customer service while managing store activities. This role involves assisting customers, operating the POS, and maintaining store cleanliness and organization.

Applicants should have a high school diploma (preferred) and ideally six months of retail experience. IT'SUGAR offers flexible scheduling and various benefits, including a 30% employee discount and a 401k plan with company match.

Qualifications

• Must be 18 years of age or older.
• Preferably six months in a similar retail role.
• Willing to work a flexible schedule, including days, evenings, weekends, and holidays.

Responsibilities

• Assist customers using SUGARTAINMENT engagement model.
• Operate the POS register and complete transactions.
• Maintain cleanliness and visual standards of the store.

Skills

Exceptional customer service

Cash handling

Sales techniques

Teamwork

Education

High school diploma or equivalent

Tools

POS/cash register systems

Job description

About IT SUGAR

IT SUGAR was founded to create an environment that fosters happiness and humor. With over 100 locations nationwide, IT SUGAR offers a unique candy retail experience.

Role Overview

IT SUGAR is looking for a fun and dynamic Retail Keyholder to serve as the premier “SUGARTAINER,” delivering exceptional customer service while managing store duties.

Responsibilities

• Deliver exceptional customer service: assist customers, use the SUGARTAINMENT engagement model, keep the sales floor clean and organized.
• Operate the POS register and complete cash out transactions.
• Achieve sales goals by following up on customer requests, upselling, and explaining product benefits and features.
• Support store operations: maintain cash handling records, conduct opening/closing procedures, merchandise displays according to visual guidelines, assist with special events and promotions, and follow loss‑prevention policies.
• Maintain store cleanliness and visual standards.
• Represent core values—positivity, playfulness, presence, and being a difference maker—and demonstrate enthusiasm and teamwork.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent preferred.
• Preferably six months in a similar retail role.
• Willing to work a flexible schedule, including days, evenings, weekends, and holidays.
• Proficient with POS/cash register systems.
• Physically able to stand and walk for long periods, lift up to 25 lbs independently or up to 50 lbs with assistance.
• Able to work independently with minimal supervision.

Benefits

• Flexible scheduling.
• Career growth opportunities.
• Training and development.
• 30 % employee discount.
• Perk Spot discounts on cell phone, travel, theme parks, and more.
• 401 k plan with company match after 60 days of employment.
• Employee Assistance Program.

This position is open to all qualified candidates. IT SUGAR is an equal‑opportunity employer.