Key Holder

IT'SUGAR; Boca Raton (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Flexible scheduling

Career growth opportunities

30% employee discount

401k plan with company match after 60 days

Employee Assistance Program

Job summary

IT'SUGAR in Boca Raton, Florida, is seeking a fun and dynamic Retail Keyholder to provide exceptional customer service and manage store duties effectively. As the premier 'SUGARTAINER,' you will engage with customers while ensuring the store is clean and organized.

The ideal candidate is at least 18 years old, with a high school diploma preferred and preferably six months of retail experience. Flexible scheduling and benefits like career growth opportunities and a 30% employee discount make this a great role.

Qualifications

• Must be 18 years of age or older.
• Preferably six months in a similar retail role.
• Willing to work a flexible schedule, including days, evenings, weekends, and holidays.
• Physically able to stand and walk for long periods, lift up to 25 lbs independently or up to 50 lbs with assistance.
• Able to work independently with minimal supervision.

Responsibilities

• Deliver exceptional customer service: assist customers, use the SUGARTAINMENT engagement model, keep the sales floor clean and organized.
• Operate the POS register and complete cash out transactions.
• Achieve sales goals by upselling and explaining product benefits.
• Support store operations: maintain cash handling records, conduct opening/closing procedures.
• Represent core values of positivity, playfulness, and teamwork.

Skills

Customer service

Sales techniques

Cash handling

Visual merchandising

Education

High school diploma or equivalent

Tools

POS/cash register systems

Job description

About IT SUGAR

IT SUGAR was founded to create an environment that fosters happiness and humor. With over 100 locations nationwide, IT SUGAR offers a unique candy retail experience.

Role Overview

IT SUGAR is looking for a fun and dynamic Retail Keyholder to serve as the premier “SUGARTAINER,” delivering exceptional customer service while managing store duties.

Responsibilities

• Deliver exceptional customer service: assist customers, use the SUGARTAINMENT engagement model, keep the sales floor clean and organized.
• Operate the POS register and complete cash out transactions.
• Achieve sales goals by following up on customer requests, upselling, and explaining product benefits and features.
• Support store operations: maintain cash handling records, conduct opening/closing procedures, merchandise displays according to visual guidelines, assist with special events and promotions, and follow loss‑prevention policies.
• Maintain store cleanliness and visual standards.
• Represent core values—positivity, playfulness, presence, and being a difference maker—and demonstrate enthusiasm and teamwork.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent preferred.
• Preferably six months in a similar retail role.
• Willing to work a flexible schedule, including days, evenings, weekends, and holidays.
• Proficient with POS/cash register systems.
• Physically able to stand and walk for long periods, lift up to 25 lbs independently or up to 50 lbs with assistance.
• Able to work independently with minimal supervision.

Benefits

• Flexible scheduling.
• Career growth opportunities.
• Training and development.
• 30 % employee discount.
• Perk Spot discounts on cell phone, travel, theme parks, and more.
• 401 k plan with company match after 60 days of employment.
• Employee Assistance Program.

This position is open to all qualified candidates. IT SUGAR is an equal‑opportunity employer.