Key Holder

IT'SUGAR; City of Middletown (NY); On-site; USD 28,000 - 35,000; Part time

Benefits offered by this job

30% employee discount

401k plan with company match

Training and development

Job summary

IT'SUGAR in Middletown, NY seeks a fun and dynamic Retail Keyholder. As a 'SUGARTAINER', you will provide exemplary customer service while managing various store duties including POS transactions, sales goals, and maintaining store standards.

Preferred candidates should be 18+ with a high school diploma or equivalent, and have at least six months of retail experience. Benefits include flexible scheduling, career growth opportunities, and a 30% employee discount.

Qualifications

• Must be at least 18 years old.
• Preferred six months of experience in a retail role.
• Able to work flexible schedules including weekends and holidays.

Responsibilities

• Deliver exceptional customer service.
• Operate the POS register and handle cash transactions.
• Achieve sales goals through upselling.
• Maintain store cleanliness and visual standards.

Skills

Customer service

Point of Sale (POS) systems

Sales techniques

Teamwork

Education

High school diploma or equivalent

Job description

About IT SUGAR

IT SUGAR was founded to create an environment that fosters happiness and humor. With over 100 locations nationwide, IT SUGAR offers a unique candy retail experience.

Role Overview

IT SUGAR is looking for a fun and dynamic Retail Keyholder to serve as the premier “SUGARTAINER,” delivering exceptional customer service while managing store duties.

Responsibilities

• Deliver exceptional customer service: assist customers, use the SUGARTAINMENT engagement model, keep the sales floor clean and organized.
• Operate the POS register and complete cash out transactions.
• Achieve sales goals by following up on customer requests, upselling, and explaining product benefits and features.
• Support store operations: maintain cash handling records, conduct opening/closing procedures, merchandise displays according to visual guidelines, assist with special events and promotions, and follow loss‑prevention policies.
• Maintain store cleanliness and visual standards.
• Represent core values—positivity, playfulness, presence, and being a difference maker—and demonstrate enthusiasm and teamwork.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent preferred.
• Preferably six months in a similar retail role.
• Willing to work a flexible schedule, including days, evenings, weekends, and holidays.
• Proficient with POS/cash register systems.
• Physically able to stand and walk for long periods, lift up to 25 lbs independently or up to 50 lbs with assistance.
• Able to work independently with minimal supervision.

Benefits

• Flexible scheduling.
• Career growth opportunities.
• Training and development.
• 30 % employee discount.
• Perk Spot discounts on cell phone, travel, theme parks, and more.
• 401 k plan with company match after 60 days of employment.
• Employee Assistance Program.

This position is open to all qualified candidates. IT SUGAR is an equal‑opportunity employer.