Key Holder

IT'SUGAR; Huntsville (AL); On-site; USD 16,531 - 20,664; Part time

Benefits offered by this job

Flexible scheduling

30% employee discount

401k plan with company match

Employee Assistance Program

Job summary

IT'SUGAR in Huntsville, Alabama, is seeking a dynamic Retail Keyholder to act as a “SUGARTAINER,” providing exceptional customer service and performing key store duties. The ideal candidate should have a passion for retail and showcase positivity, playfulness, and teamwork.

This role offers flexible scheduling, above industry-standard perks like a 30% employee discount, and opportunities for career growth. Join IT'SUGAR as we create a fun and engaging candy retail experience!

Qualifications

• Must be 18 years of age or older.
• Preferably six months in a similar retail role.
• Willing to work flexible schedules, including weekends and holidays.

Responsibilities

• Deliver exceptional customer service and maintain store cleanliness.
• Operate POS register and complete cash transactions.
• Achieve sales goals through upselling and customer engagement.

Skills

Customer service

Sales techniques

Cash register operation

Teamwork

Education

High school diploma or equivalent

Tools

POS system

Job description

About IT SUGAR

IT SUGAR was founded to create an environment that fosters happiness and humor. With over 100 locations nationwide, IT SUGAR offers a unique candy retail experience.

Role Overview

IT SUGAR is looking for a fun and dynamic Retail Keyholder to serve as the premier “SUGARTAINER,” delivering exceptional customer service while managing store duties.

Responsibilities

• Deliver exceptional customer service: assist customers, use the SUGARTAINMENT engagement model, keep the sales floor clean and organized.
• Operate the POS register and complete cash out transactions.
• Achieve sales goals by following up on customer requests, upselling, and explaining product benefits and features.
• Support store operations: maintain cash handling records, conduct opening/closing procedures, merchandise displays according to visual guidelines, assist with special events and promotions, and follow loss‑prevention policies.
• Maintain store cleanliness and visual standards.
• Represent core values—positivity, playfulness, presence, and being a difference maker—and demonstrate enthusiasm and teamwork.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent preferred.
• Preferably six months in a similar retail role.
• Willing to work a flexible schedule, including days, evenings, weekends, and holidays.
• Proficient with POS/cash register systems.
• Physically able to stand and walk for long periods, lift up to 25 lbs independently or up to 50 lbs with assistance.
• Able to work independently with minimal supervision.

Benefits

• Flexible scheduling.
• Career growth opportunities.
• Training and development.
• 30 % employee discount.
• Perk Spot discounts on cell phone, travel, theme parks, and more.
• 401 k plan with company match after 60 days of employment.
• Employee Assistance Program.

This position is open to all qualified candidates. IT SUGAR is an equal‑opportunity employer.