Key Holder

Cheryl's; Columbus (OH); Presencial; USD 24.000 - 34.000; Jornada completa

Descripción de la vacante

Cheryl's in Columbus, OH is seeking a team member to greet customers, showcase products, and guide shoppers through the buying process. You will learn customers' needs with open-ended questions, provide accurate product knowledge, and create a memorable shopping experience.

You may lead shifts in the absence of management, handle orders in person and by phone, and support cash handling and store readiness. A flexible attitude, reliability, and ability to stand for long periods are essential.

Formación

• Experience in customer service or retail is preferred.
• Strong communication and listening skills are essential.
• Ability to lead a shift and delegate tasks in the absence of management.
• Experience handling cash and balancing registers is a plus.

Responsabilidades

• Greet and engage customers, showing products and guiding them through the buying process.
• Ask open-ended questions to learn customer needs and provide product knowledge.
• Provide accurate, helpful information to create a memorable shopping experience.
• Assist customers with gifts and take-home purchases using suggestive selling.
• Take orders in person and over the phone, including large client orders.
• Lead the team during shifts when managers are unavailable and prepare the store for the next shift.
• Handle cash, balance drawers, and resolve customer issues on the spot.

Conocimientos

Customer service

Communication

Shift leadership

Cash handling

Descripción del empleo

Position Responsibilities-

• Greeting & interacting with all types of customers
• Showcasing our amazing products & teaching our visitors how to shop our store by leading them through the buying process
• Asking open-ended questions while conversing with the customers so you can learn what their needs are
• Making the shopping experience memorable by providing correct, helpful, and instant knowledge of our product
• Going above and beyond the service expectations of the customers during every interaction
• Helping the customers add to their gifts or take-home purchases by using suggestive selling techniques
• Thanking the customer for their purchase no matter how small
• Taking orders correctly & completely in person & over the phone, including Large Client Orders.
• Leading your team in the absence of managers which includes: running the shift, delegating duties, & preparing the store for the next shift.
• Cash handling, counting down, and balancing the cash drawers at close &/or open. Taking care of customer issues and troubleshooting issues on the spot.

Requirements

Position Requirements-

Required:

• Reliable Transportation
• Positive Attitude and Disposition
• Ability to be on your feet at least 8hrs at a time
• Lift at least 25lbs
• Adhering to Uniform Policy & Attendance Policy. Enforce said policies with co-workers
• Must be comfortable being in and running the store solo on occasion

Preferred:

• Knowledge of Appropriate Phone Etiquette
• Extensive Teamwork Experience & Leadership

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