Key Holder

nonphoneworkathome; Columbus (OH); On-site; USD 19,000 - 25,000; Full time

Job summary

nonphoneworkathome is seeking a Key Holder to greet customers, showcase products, and guide shoppers through the buying process in our Columbus store.

You may lead the team during shifts, manage cash, and handle large client orders, with a strong emphasis on service excellence and accurate product knowledge.

Qualifications

• Greeting and interacting with customers to assist with purchases.
• Leading the store during shifts and delegating duties as needed.
• Cash handling and balancing the cash drawer at close or open.
• Ability to run the store solo on occasion and enforce policies.
• Knowledge of phone etiquette and customer communication skills.

Responsibilities

• Greet customers and guide them through the buying process.
• Demonstrate products and teach customers how to shop in-store.
• Ask open-ended questions to identify customer needs.
• Provide accurate product information to enhance the shopping experience.
• Take in-person and phone orders, including large client orders.
• Lead the team in the absence of managers and prepare for shifts.
• Handle cash and resolve customer issues on the spot.

Skills

Customer service

Leadership

Phone etiquette

Teamwork

Problem solving

Job description

• Ability to be on your feet at least 8hrs at a time
• Lift at least 25lbs
• Adhering to Uniform Policy & Attendance Policy. Enforce said policies with co-workers
• Must be comfortable being in and running the store solo on occasion

Preferred:

• Knowledge of Appropriate Phone Etiquette
• Extensive Teamwork Experience & Leadership

Good Problem-Solving Skills

Job Title

Key Holder

Job Description

Position Summary-

Position Responsibilities-

• Greeting & interacting with all types of customers
• Showcasing our amazing products & teaching our visitors how to shop our store by leading them through the buying process
• Asking open-ended questions while conversing with the customers so you can learn what their needs are
• Making the shopping experience memorable by providing correct, helpful, and instant knowledge of our product
• Going above and beyond the service expectations of the customers during every interaction
• Helping the customers add to their gifts or take-home purchases by using suggestive selling techniques
• Thanking the customer for their purchase no matter how small
• Taking orders correctly & completely in person & over the phone, including Large Client Orders.
• Leading your team in the absence of managers which includes: running the shift, delegating duties, & preparing the store for the next shift.
• Cash handling, counting down, and balancing the cash drawers at close &/or open. Taking care of customer issues and troubleshooting issues on the spot.

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