Store Key Holder

Nolafi; Medford (OR); On-site; USD 21,000 - 30,000; Full time

Job summary

Harry & David Country Village Store in Medford, OR is seeking a Key Holder/Sales Associate to join our retail team. The Keyholder leads the sales floor and supports management in daily operations when Store Manager or Assistant Manager is away.

You will handle opening/closing, secure assets, assist in staff recruitment and coaching, and drive sales while delivering exceptional customer service with product knowledge.

Qualifications

• Retail customer service experience preferred.
• Ability to manage multiple tasks in a fast-paced environment.
• Background check required.

Responsibilities

• Lead the sales team and oversee day-to-day operations.
• Open and close the store and secure assets.
• Assist management with recruitment, training, and coaching.
• Drive sales while delivering exceptional customer service.
• Maintain product knowledge and inventory/merchandising tasks.
• Handle POS transactions and participate in cash handling.

Skills

Customer service

Sales

Team leadership

Education

High school diploma

Tools

POS system

Job description

Harry & David Country Village Store is looking for a Key Holder/Sales Associates to join our retail team!

The Keyholder performs the duty of a Sales Associate, and in the absence of a Store Manager or Assistant Manager, is responsible for the leadership of the sales team and day-to-day operations of the store.

Responsibilities

• Lead the sales team and oversee the day-to-day operations of the store (in the absence of a Store Manager or Manager).
• Responsible for opening and closing the store, and securing all store assets.
• Assist store management in recruitment, training, and coaching efforts.
• Drive sales in the store by following sales guidelines and procedures including sampling and selling products with passion and enthusiasm, and providing exceptional customer service.
• Maintain product knowledge and stay abreast of changes in product assortment.
• Assist in executing floor sets, pricing, signage, promotional activities and other merchandising strategies according to company directives.
• Participate in the management of store’s inventory and expense items, including minimizing product waste.
• Follow established policies, practices, and procedures including quality, sanitary, and safety guidelines. This includes compliance with all federal, state, and local laws and maintaining a safe work environment.
• Foster the brand image and reputation through impeccable personal presentation and attitude.
• Ring customer transactions using the POS system, actively sell add-ons at the cash wrap, and execute the Preferred Customer Program. Follow proper cash handling procedures.
• Pursue Business to Business sales opportunities in the community according to established procedures.
• Other duties as assigned.

Requirements

Education - High school diploma or equivalent preferred.

Experience - Top candidates for this position will have retail experience providing exceptional customer services and performing multiple tasks in a fast paced environment.

Special Requirements

• Frequent walking, standing, bending, stooping, sitting, crawling and lifting.
• Ability to stand 8-10 hours per day.
• Ability to lift, push or pull up to 30 pounds on a frequent basis.
• May work in a cooler/freezer environment.
• May be required to make bank deposits.
• This position requires a background investigation.

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