Key Holder

1-800-FLOWERS.COM, Inc.; Columbus (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

1-800-FLOWERS.COM, INC in Columbus, OH is seeking an in-store team member to greet customers, showcase products, and guide shoppers through the buying process. You’ll learn customer needs with open-ended questions and deliver expert product knowledge to make every visit memorable.

Ideal candidates are reliable, stand for 8+ hours, lift 25 lbs, and can sometimes run the store solo. Experience in teamwork and leadership is a plus.

Qualifications

• Reliable transportation.
• Positive attitude and disposition.
• Ability to stand for 8+ hours.
• Lift at least 25 lbs.
• Willingness to run store solo when needed.
• Team leadership experience preferred.

Responsibilities

• Greet customers and assist with shopping.
• Guide visitors through the buying process.
• Ask open-ended questions to assess needs.
• Provide product knowledge to enhance the shopping experience.
• Exceed service expectations on every interaction.
• Assist customers with gift purchases and suggestive selling.
• Thank customers after purchase.
• Accurately take orders in person and by phone, including large client orders.
• Lead the team during manager absence.
• Cash handling and balancing at opening/closing.

Skills

Customer service

Communication

Sales

Product knowledge

Job description

Position Responsibilities-

• Greeting & interacting with all types of customers
• Showcasing our amazing products & teaching our visitors how to shop our store by leading them through the buying process
• Asking open-ended questions while conversing with the customers so you can learn what their needs are
• Making the shopping experience memorable by providing correct, helpful, and instant knowledge of our product
• Going above and beyond the service expectations of the customers during every interaction
• Helping the customers add to their gifts or take-home purchases by using suggestive selling techniques
• Thanking the customer for their purchase no matter how small
• Taking orders correctly & completely in person & over the phone, including Large Client Orders.
• Leading your team in the absence of managers which includes: running the shift, delegating duties, & preparing the store for the next shift.
• Cash handling, counting down, and balancing the cash drawers at close &/or open. Taking care of customer issues and troubleshooting issues on the spot.

Requirements

Position Requirements-

Required:

• Reliable Transportation
• Positive Attitude and Disposition
• Ability to be on your feet at least 8hrs at a time
• Lift at least 25lbs
• Adhering to Uniform Policy & Attendance Policy. Enforce said policies with co-workers
• Must be comfortable being in and running the store solo on occasion

Preferred:

• Knowledge of Appropriate Phone Etiquette
• Extensive Teamwork Experience & Leadership

1-800-FLOWERS.COM, INC Participates in E-Verify, for more information:

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