Key Holder

It'sugar LLC; Schaumburg (IL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Flexible scheduling

Career growth opportunities

Training and development

30% employee discount

401(k) with company match

Employee Assistance Program

Job summary

A leading retail candy store in Schaumburg is seeking a dynamic Retail Keyholder to enhance the customer experience and promote brand values. In this role, you will manage customer service, sales responsibilities, and store operations, including cash handling. This position requires strong communication skills and the ability to work flexible hours. Perks include flexible scheduling, career growth opportunities, and significant employee discounts. Candidates must be at least 18 years old and prefer previous retail experience.

Qualifications

• Must be 18 years of age or older.
• 6 months of experience in a similar retail role preferred.
• Willing to work a flexible schedule including days, evenings, weekends, and holidays.

Responsibilities

• Assist customers with requests and inquiries.
• Ensure sales floor is clean and organized.
• Maintain store cash handling records.
• Responsible for opening and closing procedures as needed.

Skills

Customer service

Sales skills

Cash handling

Team collaboration

Education

High School diploma or equivalent

Tools

POS/cash register

Job description

IT’SUGAR is looking for a fun and dynamic Retail Keyholder to join our team. As a Retail Keyholder, you will be the premier “SUGARTAINER” in charge of delivering a SWEET customer experience while promoting our brand. The Keyholder will be in charge of delivering exceptional customer service while being responsible for store duties including sales floor merchandising and maintenance, product knowledge, and register duties. At times, the Keyholder will be responsible for opening or closing the store.

What you’ll do? IT’S Exciting!

Deliver Exceptional Customer Service:

• Assist customers with requests and inquiries.
• Follow our customer engagement model, SUGARTAINMENT.
• Ensure sales floor is clean and organized while maintaining store visual standards.
• Operate POS/register to properly cash out all customers.

Achieve Sales Goals:

• Follows through on customers’ requests for specific items and suggests additional products.
• Use selling skills through explaining benefits, features, prices, quality, value, and other product information.

Support Store Operations:

• Maintains store cash handling records.
• Responsible for opening and closing procedures as needed.
• Merchandises displays to visual guidelines.
• Assist in set‑up for special events and promotions.
• Understands all Loss Prevention (LP) policies and procedures and communicates LP issues with Store Manager.
• Operational Responsibilities include, but are not limited to sales floor/backroom/restroom maintenance, cleaning, mopping, etc.

Embody our Core Values:

• Represent our core values: IT’S being Positive, Playful, Present and a Difference Maker.
• Display enthusiasm and cheerfulness while working collaboratively in a team environment.

Requirements

• Must be 18 years of age or older.
• Education: High School diploma or equivalent preferred.
• Years of Experience: 6 months in a similar retail role preferred.
• Willing to work a flexible schedule including days, evenings, weekends, and holidays.
• Must be able to use a POS/cash register.
• Able to stand and walk for long periods of time; use hands to handle or feel; reach with hands and arms and talk or hear.
• Able to independently lift/move up to 25 lbs.; able to lift/move up to 50 lbs. with assistance.
• Must be able to work alone or with the minimum amount of supervision.

What’s in it for you? IT’S Even Sweeter

• Flexible scheduling
• Career growth opportunities
• Training and development
• 30% employee discount
• Perk Spot (discounts on cell phone, travel, theme parks, etc.)
• 401(k) with company match beginning the 1st of the month after 60 days of employment.
• Employee Assistance Program
• And more!