Key Customer Success Manager

C.H. Robinson Worldwide; Chicago (IL); Hybrid; USD 90,000 - 120,000; Full time

Job summary

C.H. Robinson Worldwide is seeking a Key Customer Success Manager tasked with driving growth and retention of strategic accounts. This hybrid role requires collaboration with clients to enhance customer satisfaction and manage high-value accounts efficiently.

With the responsibility of overseeing accounts that generate approximately $3M in net revenue annually, the ideal candidate will possess a Bachelor’s degree and at least four years of relevant experience. Solid negotiation skills and proficiency in Microsoft Office are essential.

Qualifications

• Minimum 4 years of related industry experience.
• Ability to travel up to 25% domestically and internationally.
• Knowledge of Supply Chain and/or Logistics industry.

Responsibilities

• Manage top and bottom lines of accounts (~$3M+ net revenue annually).
• Develop collaborative strategic plans reflecting both the customer and C.H. Robinson’s visions.
• Provide guidance and mentoring to Service Delivery teams.

Skills

Advanced proficiency in Microsoft Office Suite

Strong negotiation and conflict resolution skills

Advanced written and verbal communication skills

Demonstrated experience in consultative and strategic sales

Education

Bachelor's degree from an accredited college or university

Job description

C.H. Robinson is seeking a Key Customer Success Manager responsible for growth and retention of key and strategic accounts.

This hybrid position (4 days in the Chicago office) requires driving value creation, solution expansion, and overall customer satisfaction through strategic client management.

Duties and Responsibilities

• Grow profitably: manage top and bottom lines of accounts (~$3M+ net revenue annually)
• Global account P&L and financial management, including expense management
• Maintain monthly revenue projections and accurate resource allocation
• Leverage customer data, requirements, and expectations to create viable supply‑chain solutions
• Champion enterprise technical and operational capabilities to meet customer goals
• Manage customer expectations and requirements, and plan desired outcomes aligned with strategy
• Develop collaborative strategic plans reflecting both the customer and C.H. Robinson’s visions
• Advocate and utilize the enterprise project‑based delivery model
• Align internal and external business functions across all global regions to support long‑term strategy
• Develop initiatives and manage projects to support the customer value proposition
• Build trusting, executive‑level relationships and align 3x3 leadership
• Drive holistic plans to ensure operational excellence and serve as escalation point
• Align with customer on business management processes and planning cycles
• Understand industry and market trends and apply to customer strategy and business reviews
• Stay informed of changes within customer business through regular communication
• Provide guidance and mentoring to Service Delivery teams, promote collaborative culture and continuous improvement

Qualifications

• Bachelor’s degree from an accredited college or university
• Minimum 4 years of related industry experience
• Ability to travel up to 25% domestically and internationally
• Advanced proficiency in Microsoft Office Suite
• Knowledge of Supply Chain and/or Logistics industry
• Presentation experience with internal and external key decision makers
• Demonstrated experience in consultative and strategic sales
• Strong negotiation and conflict resolution skills
• Advanced written and verbal communication skills
• Proven ability to build, lead, and foster a team‑oriented environment
• Values a diverse and inclusive work environment

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer and is committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds.