Strategic Account Manager

C.H. Robinson; Chicago (IL); Hybrid; USD 90,000 - 150,000; Full time

Job summary

C.H. Robinson is hiring a Key Customer Success Manager to drive growth and retention for key and strategic accounts in a hybrid Chicago-based role. You will ensure customers derive maximum value from our technology and services through relationship-focused management and strategic account planning.

You will lead strategic reviews, align executive relationships, and advocate for customer value while guiding cross-functional teams to deliver optimal supply chain solutions."

Qualifications

• Bachelor’s degree from accredited college or university.
• Minimum 4 years of related industry experience.
• Ability to travel up to 25% (domestically and internationally).

Responsibilities

• Grow profitability by managing top and bottom lines of key accounts; ~$3M+ in net revenue annually.
• Lead global account P&L and financial management, including expense oversight.
• Maintain monthly revenue projections and allocate resources accurately.
• Leverage customer data and requirements to create viable supply chain solutions.
• Develop strategic relationships and executive alignment across customer and company leadership.
• Drive achievement through strategic business reviews and account plans.

Skills

Strategic sales

Presentation skills

Consultative selling

Relationship management

Adaptability

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Key Customer Success Manager is responsible for growth and retention of key and strategic accounts. You will ensure our customers are deriving maximum value and utilization from our technology and services via relationship-focused client management. As the primary point of accountability, you will develop strategic relationships, provide value creation, solution expansion, and ensure overall customer satisfaction. This is accomplished by cultivating trust, creating alignment of executive level customer contacts, and customer advocacy. Additionally, you will drive results through strategic business reviews and strategic account plans and own the customer value proposition. This is an exciting opportunity to play a critical role in driving innovation and creating strategic partnerships that transform supply chains.

This is a hybrid position with 4 days in office in Chicago.

Grow Profitably

• Manage top and bottom lines of the accounts (~$3M+ in Net Revenue annually)
• Global account P&L / Financial management, including expense management
• Maintain monthly revenue projections and accurate resource allocation
• Leverage customer specific data, requirements, and expectations to create viable supply chain solutions

Global Capabilities

• Champion the enterprise technical and operational capabilities to customer goals and requirements
• Manage customer expectations and requirements and plan desired outcomes aligned with strategy
• Develop collaborative strategic plan reflecting both the customer and C.H. Robinson’s visions
• Advocate and utilize the enterprise project-based delivery model

Customer Relationships

• Align internal and external business functions across all global regions to support long term strategic plan
• Develop initiatives and manage projects to support customer value proposition
• Develop trusting strategic relationships with executive level customer contacts and align 3x3 leadership
• Drive the holistic plan to ensure operational excellence and serve as an escalation point
• Align with customer on business management processes and planning cycles
• Understand industry and market trends and apply to customer strategy and business reviews
• Stay informed of changes within customer business through regular customer communication

Talent

• Provide guidance and mentoring to the Service Delivery teams
• Promote a collaborative culture within the team
• Foster a mindset of growth and continuous improvement

Required Qualifications

• Bachelor’s degree from accredited college or university
• Minimum 4 years of related industry experience
• Ability to travel up to 25% (domestically and internationally)

Preferred Qualifications

• Advanced proficiency in Microsoft Office Suite of programs
• Knowledge of Supply Chain and/or Logistics industry
• Presentation experience with internal and external key decision makers
• Demonstrated experience in consultative and strategic sales
• Ability and desire to work in a fast-paced environment