Key Account Manager - Global Forwarding

C.H. Robinson Worldwide; Grapevine (TX); Hybrid; USD 76,000 - 158,000; Full time

Benefits offered by this job

Medical plans

Fertility benefits

FSAs

HSA

Dental & Vision

Life Insurance

Disability

Paid holidays

Floating holidays (US hourly)

Time Off (FTO) for US salaried

PTO for US/Canada

Parental leave

Volunteer time off

Charitable Matching

401(k) matching

Employee Stock Purchase Plan

Career development opportunities

Job summary

C.H. Robinson Worldwide is seeking a strategic, customer-focused Key Account Manager for our Global Forwarding division in Grapevine, TX. You will drive growth, strengthen retention, and expand partnerships across a portfolio of key accounts while delivering innovative supply chain solutions.

You will engage with peers on-site two days a week and have flexibility for remote work three days a week, collaborating with global teams to achieve revenue and market share goals.

Qualifications

• High School diploma or GED required.
• Minimum 4 years of experience in sales and/or account management.
• Ability to travel up to 30% domestically and internationally.

Responsibilities

• Build and expand trusted relationships with key stakeholders across customers’ supply chain organizations.
• Develop and execute account strategies to grow market share, strengthen retention, and advance opportunities.
• Lead strategic business reviews using customer data, performance trends, and market intelligence.
• Partner with cross-functional teams to design integrated supply chain, technology, analytics, and service solutions.
• Lead complex pricing discussions and negotiations with senior customer stakeholders.

Skills

Sales experience

Account management

Travel readiness

Data-driven approach

Negotiation

Communication

Presentation skills

Microsoft Office

Education

High School diploma or GED

Bachelor’s degree

Tools

Microsoft Office Suite

Job description

C.H. Robinson is looking for a strategic and customer-focused Key Account Manager for our Global Forwarding division to drive growth, strengthen retention, and expand partnerships across a portfolio of key accounts. In this role, you will make a direct impact on the organization by identifying new business opportunities, delivering innovative supply chain solutions, and helping customers achieve their business goals while growing revenue and market share. You will serve as a trusted advisor, lead complex negotiations, collaborate across global teams, and champion continuous improvement to deliver exceptional customer outcomes. If you thrive in a fast-paced, relationship-driven environment and are passionate about creating value for customers. At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site two days a week, igniting creativity and driving impactful results. With the flexibility for remote work three days a week, this role strikes the perfect balance between teamwork and autonomy.

Responsibilities:

• Build and expand trusted relationships with key stakeholders across customers’ supply chain organizations
• Develop and execute account strategies that grow market share, strengthen retention, and advance qualified opportunities through the CRM pipeline
• Lead strategic business reviews using customer data, performance trends, and market intelligence to uncover growth opportunities and recommend impactful solutions
• Partner with subject matter experts and cross-functional teams to design integrated supply chain, technology, analytics, and service solutions
• Lead complex pricing discussions and negotiations with management- and director-level customer stakeholders
• Manage RFPs, proposals, awards, pricing strategies, and account transitions based on customer priorities and buying behaviors
• Advocate for customers across the organization, align internal resources, navigate challenging conversations, and drive timely resolution of complex issues
• Collaborate with operations, sales, capacity, product, and supply teams to establish effective processes, optimize execution, and deliver against customer KPIs
• Monitor financial results, volume, service performance, accounts receivable, and customer feedback to protect account health and drive corrective action
• Champion continuous improvement, automation, cost avoidance, and innovative solutions that enhance customer outcomes and operational efficiency

Required Qualifications:

• High School diploma or GED
• Minimum 4 years of experience in sales and/or account management
• Ability to travel up to 30% (domestically and internationally)

Preferred Qualifications:

• Supply chain knowledge
• Bachelor’s degree from an accredited college or university
• Proficient in Microsoft Office Suite of Programs
• Demonstrates and drives a data driven approach
• Demonstrated influencing, negotiation, collaboration, communication and presentation skills
• Proven track record of delivering measurable financial results through sales or account management solutions

Values a diverse and inclusive work environment

Compensation Range $75,700.00 - $158,340.00

Benefits:

• Three medical plans which include Prescription drug coverage
• Enhanced Fertility benefits
• Flexible Spending Accounts
• Health Savings Account (including employer contribution)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short-Term and Long-Term Disability
• Paid observed holidays
• 2 paid floating holidays for U.S. hourly employees
• Flexible Time Off (FTO) offered to U.S. salaried employees - no accruals and no caps.
• Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
• Paid parental leave
• Paid time off to volunteer in your community
• Charitable Giving Match Program
• 401(k) with 6% company matching
• Employee Stock Purchase Plan
• Plus a broad range of career development, networking, and team-building opportunities

Equal Opportunity / Diversity Statements:

Equal Opportunity C.H. Robinson is proud to be an Equal Opportunity Employer.

We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace.

We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities.

We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

EOE\\Disabled\\Veteran

Why Do You Belong at C.H. Robinson?

We are a global leader in supply chain solutions, with a long tradition of innovation and excellence. Our team culture is built on humility, safety, collaboration, and inclusion.