Key Carrier Supervisor: Store Ops & Coaching

The TJX Companies, Inc.; Jacksonville (FL); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Health insurance

Scholarship program

Job summary

Homesense at The TJX Companies, Inc. is seeking a Key Carrier who acts as a bridge between Coordinator and leadership, with open availability including nights and weekends, and a focus on exceptional customer service.

You will oversee opening/closing, coach associates, and adapt to store needs while maintaining policies and procedures. A strong team player with 1 year retail and 6 months leadership is ideal.

Qualifications

• Able to work a flexible schedule, including nights and weekends.
• Team player, working effectively with peers and supervisors.
• Respond to changes in direction or unexpected situations.
• Knowledge of company standard software, systems, and procedures.
• Knowledge of merchandise flow in stores.
• Proven problem solving skills.
• Able to coach, delegate, and follow-up on multiple people/tasks.
• Able to act quickly under challenging circumstances.
• Capable of multi-tasking.
• Superior communication and organizational skills with attention to detail.
• 1 year retail, 6 months leadership experience.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Acts as Manager on Duty adhering to company policy and procedure.
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed.
• Addresses immediate customer service issues and provides coaching to Associates.
• Exercises discretion regarding customer service policies to satisfy customers.
• Maintains accurate Associate coverage in service areas for a positive customer experience.
• Ensures Associates adhere to all operational procedures.
• Ensures opening/closing procedures are executed according to company guidelines.
• Communicates accurately with management and Associates when setting priorities.
• Provides and accepts recognition and constructive feedback.
• Partners with Management on training needs to increase effectiveness.
• Ensures adherence to labor laws, policies, and procedures.
• Promotes credit and loyalty programs.
• Supports shrink reduction goals and safety initiatives.
• Promotes safety awareness and maintains a safe environment.
• Other duties as assigned.

Skills

Customer service

Leadership

Communication

Coaching

Multi-tasking

Problem solving

Tools

POS systems

Store software

Job description

Homesense at The TJX Companies, Inc. is seeking a Key Carrier who acts as a bridge between Coordinator and leadership, with open availability including nights and weekends, and a focus on exceptional customer service.

You will oversee opening/closing, coach associates, and adapt to store needs while maintaining policies and procedures. A strong team player with 1 year retail and 6 months leadership is ideal.