Key Carrier Supervisor

Hader Solutions; Portsmouth (NH); On-site; USD 40,000 - 52,000; Full time

Job summary

Hader Solutions in Portsmouth, NH is seeking a Store Operations and Customer Service professional. The role alternates between Coordinator duties and serving as Key Carrier, acting as Manager on Duty to support smooth daily store operations.

You will lead and support teams to uphold store processes, resolve customer issues, and maintain safety and compliance while contributing to customer service, loyalty, and shrink reduction goals.

Qualifications

• Strong leadership, communication, and customer-first problem-solving skills.
• Ability to manage priorities and support multiple operational needs.
• Comfort taking responsibility for safety and procedure compliance.
• Availability to work across varying needs, including evenings and weekends.

Responsibilities

• Support associates and ensure consistent execution of store processes
• Resolve customer service issues to deliver a positive customer experience
• Coordinate task priorities and help keep operations running efficiently
• Ensure operational procedures and safety requirements are followed
• Contribute to goals related to customer service, loyalty, and shrink reduction
• Act as a key on-site leader by overseeing day-to-day activities when serving as Key Carrier

Skills

Leadership

Communication

Customer-first problem solving

Prioritization & multitasking

Job description

Store Operations and Customer Service Role

Alternate between Coordinator responsibilities and serving as Key Carrier, acting as Manager on Duty to help maintain smooth store operations.

• Support associates and ensure consistent execution of store processes
• Resolve customer service issues to deliver a positive customer experience
• Coordinate task priorities and help keep operations running efficiently
• Ensure operational procedures and safety requirements are followed
• Contribute to goals related to customer service, loyalty, and shrink reduction
• Act as a key on-site leader by overseeing day-to-day activities when serving as Key Carrier

Qualifications/Skills

• Strong leadership, communication, and customer-first problem-solving skills
• Ability to manage priorities and support multiple operational needs
• Comfort taking responsibility for safety and procedure compliance
• Availability to work across varying needs, including evenings and weekends