Key Holder

The TJX Companies, Inc.; Indianapolis (IN); On-site; USD 42,000 - 52,000; Full time

Job summary

The TJX Companies, Inc. is seeking a Key Carrier to support store operations in Indianapolis. The role alternates between Coordinator duties and leading as Key Carrier based on store needs, requiring you to step in as a leader when necessary.

Open availability, including nights and weekends, is required. The position emphasizes exceptional customer service and adherence to company policies. This role offers opportunities to develop leadership skills within a Fortune 100 company.

Qualifications

• Customer service focus and ability to coach Associates.
• Open availability including nights and weekends.
• Acts as Manager on Duty adhering to company policy and procedure.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Acts as Manager on Duty adhering to company policy and procedure
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed
• Addresses immediate customer service issues and provides appropriate coaching to Associates

Skills

Customer service

Leadership

Availability Nights/Weekends

Job description

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description

The Key Carrier role is an elevated extension of the Coordinator role. Key Carriers alternate their role based on store needs, predominantly performing the role of Coordinator and occasionally acting as Key Carrier, taking on a leadership role in maintaining all aspects of the store. Key Carriers must have open availability, including nights and weekends. Role models exceptional customer service.

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Acts as Manager on Duty adhering to company policy and procedure
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed
• Addresses immediate customer service issues and provides appropriate coaching to Associates
• Exerci..."