Key Account Manager

Amphenol Borisch Technologies; Tubac (AZ); On-site; USD 75,000 - 105,000; Full time

Job summary

Amphenol Borisch Technologies is seeking a Key Account Manager to act as the primary liaison between the company and customers, guiding cross-functional teams to deliver products and services on time while meeting cost and quality objectives.

The role emphasizes strong customer relationships, problem solving, and coordination with engineering, purchasing, and operations to ensure customer satisfaction and program success in a fast-paced environment.

Qualifications

• Bachelor's degree required.
• Strong problem-solving skills.
• Excellent customer service and communication skills.
• Proficient in Microsoft Office applications.

Responsibilities

• Manages customer programs from purchase order through final delivery, aiming for superior customer service.
• Coordinates internal and external resources to ensure on-time delivery of orders, projects and launches.
• Establishes and cultivates strong customer relationships and serves as the primary interface for questions and issues.
• Works with Engineering and Operations to ensure product quality per customer specs.
• Coordinates with teams to align ABT commitments with customer needs and deadlines and removes roadblocks.
• Regularly communicates program progress, delivery dates, and metrics to customers.
• Investigates and resolves customer concerns including returns, pricing and delivery issues.
• Creates and monitors Actions Registers for each program to ensure timely resolution of open actions.
• Performs risk management and escalates when needed.
• Ensures ITAR compliance for technical communications and shipments.
• Performs other duties as assigned by Manager.

Skills

Problem solving

Customer service

Communication

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

We are recruiting for a Key Account Manager who will serve as the primary liaison between the Company and the Customer to facilitate the efficient delivery of products and services. The Key Account Manager leads a cross-functional team that includes members from sales, engineering, purchasing and operations to provide excellent customer service and achieve program objectives for delivery, cost and quality.

Essential Duties And Responsibilities

• Manages customer programs from purchase order through final delivery, with a drive to provide Superior Customer Service .
• Coordinates internal and external resources to ensure efficient execution and on-time delivery of current orders, projects, and new program launches.
• Establishes and cultivates excellent internal and external customer relationships while serving as the primary interface with our customers to answer questions, resolve issues and provide information.
• Works with Engineering and Operations Teams to ensure quality products are produced per customer specifications.
• Coordinates with internal and external teams to align ABT commitments with customer needs and deadlines. Works to remove roadblocks that could impact these commitments and elevates internally and externally where necessary.
• Regularly communicates with and updates customers regarding program progress, delivery dates, and metrics.
• Investigate and resolve customer concerns, including return materials, pricing and delivery issues. Reconciling supporting data and systems to ensure customer satisfaction and clearing challenges when necessary
• Creates, maintains and monitors Actions Register for each program to ensure timely resolution of all open actions.
• Performs risk management and escalates to management appropriately.
• Become fluent in purchase order requirements and/or long-term agreements in order to ensure compliance with internal and customer standards, processes and procedures.
• Ensures that all technical communications and shipments to customers are in compliance with ITAR.
• Performs other duties as assigned by Manager.

Qualifications/Requirements

• Bachelor's Degree
• Excellent problem-solving skills
• Excellent customer service and communication skills
• Proficient in Microsoft Office applications

Qualifications/Preferred

• Documented technical experience
• Experience reading and understanding technical drawings, designs, and specifications
• Program Management experience
• Ability to understand customer quality, commercial, and technical requirements

About Our Company

Amphenol Borisch Technologies (ABT), a division of Amphenol Corporation, is an industry leader in providing high-reliability electronic systems for Aerospace and Defense companies across the globe. ABT is focused on expanding the company’s industry presence by providing customers with superior quality and service combined with advanced manufacturing capabilities. ABT is headquartered in Grand Rapids, MI and has locations in Nogales, Mexico, Mesa, AZ and London, Ontario.

Benefits We Offer

UNITED STATES

• Unique full-time work schedule that includes every other Friday off
• Full Medical, Dental and Prescription Drug Insurance
• Flexible Spending Accounts
• Generous 401(k) match
• Company-paid and Voluntary Life Insurance plans
• Paid Holidays and Paid Time Off Days
• Reimbursement Programs (Gym, Tuition, etc.)
• Paid time off to volunteer
• Company-Paid Short Term Disability

CANADA

• Full benefits package
• Company-paid and Voluntary Life Insurance plans
• Paid Holidays and Paid Time Off Days
• Reimbursement Programs (Gym, Tuition, etc.)
• Pension plan
• Paid parental leave

Amphenol Borisch Technologies is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.