Key Accounts & Retention Growth Leader

circlek

Houston (TX)

On-site

USD 36,000 - 60,000

Full time

5 days ago

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Job summary

Circle K in Houston seeks a results-driven Customer Account Specialist to develop and maintain relationships with our key accounts, aiming to retain the Circle K fleet program and grow revenue. You will work with cross-functional teams, use CRM tools to understand customer needs, identify risks, and propose proactive retention strategies while delivering excellent service across touchpoints.

Requirements include a high school diploma and 1–2 years in sales or customer management, strong

Qualifications

Strong communication skills with the ability to build rapport over the phone and in person
Excellent product and process knowledge
Sound sales skills with the ability to identify customer needs and recommend solutions
Time management and ability to prioritize work
Experience using sales tools (e.g., Salesforce CRM)

Responsibilities

Develop and maintain relationships with key accounts to retain the key account business
Understand customer needs throughout the lifecycle to identify gaps and risks
Deliver retention programs across customer touch points
Achieve attrition targets through relationship management and proactive calls/meetings
Collaborate with internal teams to analyze customer data and drive service improvements
Identify trends, root causes and solutions for customer activity
Suggest new practices to reduce risk of account closures
Coordinate cross‑functionally to improve customer experience and detect early warning signs