Key Accounts Growth & Retention Manager

Circle K Stores Inc.; Northern (KY); Hybrid; USD 70,000 - 75,000; Full time

Job summary

Circle K Stores Inc. is seeking a Customer Retention Specialist to nurture relationships with key accounts and reduce attrition. You will analyze customer needs across the lifecycle, identify gaps, and coordinate retention programs across touchpoints with internal teams.

The role requires 1–2 years in sales or customer management, strong communication skills, and familiarity with Salesforce/Office tools. You will work on-site in a fast-paced retail support environment.

Qualifications

• High School Diploma required.
• 1-2 years of related sales or customer management experience.
• Excellent product and process knowledge.
• Sound sales skills; can identify customer needs and make recommendations.
• Time management and prioritization skills.
• Ability to utilize sales tools (Salesforce, online resources).
• Handles complex or unusual situations with ease.
• Identifies opportunities to sell/retain a customer.
• Ability to work cross-functional with Fleet customers, partners and leadership.
• Background check will be completed.

Responsibilities

• Develop and maintain relationships with key accounts to retain the business.
• Understand customer needs across the lifecycle to identify gaps.
• Deliver retention programs across customer touchpoints.
• Achieve attrition targets through relationship management and advocacy.
• Collaborate with internal teams to leverage customer data for improvements.
• Proactively identify trends, root causes, and solutions affecting customers.

Skills

Communication skills

Sales skills

Time management

Cross-functional collaboration

Education

High School Diploma

College degree

Tools

Salesforce CRM

Microsoft Office

Job description

Circle K Stores Inc. is seeking a Customer Retention Specialist to nurture relationships with key accounts and reduce attrition. You will analyze customer needs across the lifecycle, identify gaps, and coordinate retention programs across touchpoints with internal teams.

The role requires 1–2 years in sales or customer management, strong communication skills, and familiarity with Salesforce/Office tools. You will work on-site in a fast-paced retail support environment.