Regional Sales Manager

Circle K Stores Inc.; Northern (KY); On-site; USD 70,000 - 75,000; Full time

Job summary

Circle K Stores Inc. is seeking a Customer Retention Specialist to nurture relationships with key accounts and reduce attrition. You will analyze customer needs across the lifecycle, identify gaps, and coordinate retention programs across touchpoints with internal teams.

The role requires 1–2 years in sales or customer management, strong communication skills, and familiarity with Salesforce/Office tools. You will work on-site in a fast-paced retail support environment.

Qualifications

• High School Diploma required.
• 1-2 years of related sales or customer management experience.
• Excellent product and process knowledge.
• Sound sales skills; can identify customer needs and make recommendations.
• Time management and prioritization skills.
• Ability to utilize sales tools (Salesforce, online resources).
• Handles complex or unusual situations with ease.
• Identifies opportunities to sell/retain a customer.
• Ability to work cross-functional with Fleet customers, partners and leadership.
• Background check will be completed.

Responsibilities

• Develop and maintain relationships with key accounts to retain the business.
• Understand customer needs across the lifecycle to identify gaps.
• Deliver retention programs across customer touchpoints.
• Achieve attrition targets through relationship management and advocacy.
• Collaborate with internal teams to leverage customer data for improvements.
• Proactively identify trends, root causes, and solutions affecting customers.

Skills

Communication skills

Sales skills

Time management

Cross-functional collaboration

Education

High School Diploma

College degree

Tools

Salesforce CRM

Microsoft Office

Job description

Responsibilities

• Develop and maintain a relationship with consistent contact with our key accounts to retain the key account business.
• Develop and leverage an in depth understanding of customer needs throughout the customer lifecycle to identify gaps that put the customer at risk
• Leverage internal and external resources to deliver compelling, integrated retention programs across customer touch points
• Achieve annual attrition targets through relationship management with our key accounts and influence attrition rate for our entire Circlek fleet program through calls, meetings and connections.
• Be a resource to internal partners across the company to collaborate with them to understand the customer data available which can be used to inform and drive continuous improvement to customer service
• Proactively identify trends, root causes, and solutions regarding customer activity
• Identify new business practices that could be introduced or suggest modifications to existing practices that could reduce the risk of customer’s closing their accounts
• Work cross-functionally to communicate and collaborate on strategies for improving the customer experience based on an understanding of early warning signs that a customer is not headed on a solid path to success.
• Handling inbound and outbound calls in a professional manner.
• Utilize multiple applications/systems in order to assist customers efficiently and in a timely manner.
• Demonstrate effective oral and written communications with customers, issuers, department personnel and management
• Good interpersonal skills and teamwork awareness

Requirements

• High School Diploma
• 1-2 years of related sales or customer management experience
• Communication skills – able to build rapport over the phone with external customers and in person with internal customers and peers
• Excellent Product and Process knowledge
• Sound sales skills; can identify customer needs and makes appropriate recommendations to confirm the sale
• Time management and work prioritization skills
• Ability to utilize sales tools as appropriate (fuel save, fuel locator, online, etc)
• Handles complex or unusual situations with ease
• Identifies opportunities to sell/retain a customer
• Identifies and takes action to improve process or situation
• Ability to work cross functional with Fleet customers, internal and external sales representatives, credit, partners and Leadership
• Must successfully pass a background investigation

Preferred Qualifications

• College degree
• Previous customer facing phone work
• Coaching experience or ambition preferred
• Experience with Salesforce CRM
• Must be computer literate in Word, Excel, Access and PowerPoint
• Must be able to perform the essential duties and responsibilities as described above.
• Must be able to follow state, federal and company guidelines.
• Must be able to maintain a positive team attitude and professional demeanor at all times.

Salary

Targeted salary range is $70-75k annually and is based on experience

Equal Opportunity

Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

Company Culture

Our mission at Circle K is to make people's lives a little easier every day. Our global family of 150,000 people in over 17,300 stores and 27 countries makes that possible for our millions of clients worldwide, which is why we are committed to helping them achieve their goals and grow with us. We set ourselves apart by our culture and values: in our people and their development, in serving others, what we've built and what we are striving to achieve. No matter where you come from or where you are heading in your career, there is a place for you to grow at Circle K. When you grow, we grow - together.