Key Account Manager, B2B

Circle K Stores Inc.; Nashville (TN); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Travel required

Job summary

Circle K is seeking a results-driven Key Account Manager to manage a portfolio of Circle K proprietary and third-party B2B customers within the Fleet and Truck segments across the United States.

This role focuses on portfolio growth through adoption of Circle K proprietary solutions, share-of-wallet expansion, profitable contract negotiations, and building long-term customer relationships via a consultative approach.

Qualifications

• Bachelor's degree or equivalent experience.
• 5+ years of B2B sales or account management experience.
• Proven success growing existing customer portfolios and driving retention, adoption, and revenue growth.
• Experience using Salesforce and other digital tools in a structured and proactive manner.
• Strong commercial acumen and contract negotiation experience.
• Strong customer-facing communication and presentation skills.
• Strong English language skills, both verbal and written.
• Experience in fuel, fleet, trucking, payments, mobility, or related industries preferred.
• Regular travel is required for field visits, customer meetings, seminars, and industry events.

Responsibilities

• Manage an assigned portfolio of existing proprietary and third-party customers across the U.S. Fleet and Truck segments, delivering KPI targets.
• Build trusted customer relationships using consultative and relationship-based account management practices.
• Identify and execute opportunities to transition customers from third-party solutions to Circle K proprietary products and services.
• Drive conversion of OON gallons to INN gallons through structured account strategies and implementation resources.
• Negotiate profitable contracts that support customer growth, retention, and long-term value.
• Execute upsell, cross-sell, and retention initiatives that improve portfolio profitability and customer engagement.
• Conduct competitive analysis and apply market insights to prioritize account activity and growth opportunities.
• Develop, maintain, and execute account plans aligned with team and organizational growth objectives.
• Prepare and lead Quarterly Business Reviews (QBRs) to communicate performance, value delivered, and growth opportunities.
• Ensure customers understand Circle K products, services, customer value proposition, and support offerings.
• Serve as the primary point of contact for assigned accounts and coordinate resolution of customer issues.
• Represent Circle K at customer meetings, industry events, and trade associations.
• Promote adoption of Circle K loyalty programs and initiatives that improve in-network gallon performance.
• Utilize Salesforce, Power BI, and other digital tools to manage customer portfolios and drive proactive account management.
• Partner with Digital Sales and Marketing teams to support targeted customer communications and engagement programs.
• Collaborate with Sales, Product, Marketing, Operations, and Customer Experience teams to deliver a differentiated customer experience.
• Provide accurate forecasting, reporting, and portfolio updates to the Senior Manager, Account Management.
• Uphold Circle K values: One Team, Do the Right Thing, Take Ownership, Play to Win, Make It Easy.
• Perform other job-related duties and responsibilities as assigned by the manager to support business objectives.

Skills

B2B sales

Account management

Salesforce

Contract negotiation

English communication

Education

Bachelor's degree or equivalent experience

Tools

Power BI

Salesforce

Job description

Job Summary

Circle K is seeking a results-driven Key Account Manager (KAM) to manage and grow a portfolio of existing proprietary and third-party B2B customers within the Fleet and Truck segments across the United States. This individual contributor role is responsible for portfolio growth through increased adoption of Circle K proprietary solutions, share-of-wallet expansion, profitable contract negotiations, and development of long-term customer relationships through a consultative account management approach. The KAM works closely with Sales, Digital, Business Development, Product, Marketing, and Operations teams to execute account strategies, deliver measurable growth, and provide a consistent customer experience aligned with Circle K's B2B value proposition.

Reports To: Senior Manager, Account Management

Key Responsibilities

• Manage an assigned portfolio of existing proprietary and third-party customers across the U.S. Fleet and Truck segments, delivering monthly, quarterly, and annual KPI targets.
• Build trusted customer relationships using consultative and relationship-based account management practices.
• Identify and execute opportunities to transition customers from third-party solutions to Circle K proprietary products and services.
• Drive conversion of OON gallons to INN gallons through structured account strategies and implementation resources.
• Negotiate profitable contracts that support customer growth, retention, and long-term value.
• Execute upsell, cross-sell, and retention initiatives that improve portfolio profitability and customer engagement.
• Conduct competitive analysis and apply market insights to prioritize account activity and growth opportunities.
• Develop, maintain, and execute account plans aligned with team and organizational growth objectives.
• Prepare and lead Quarterly Business Reviews (QBRs) to communicate performance, value delivered, and growth opportunities.
• Ensure customers understand Circle K products, services, customer value proposition, and support offerings.
• Serve as the primary point of contact for assigned accounts and coordinate resolution of customer issues.
• Represent Circle K at customer meetings, industry events, and trade associations.
• Promote adoption of Circle K loyalty programs and initiatives that improve in-network gallon performance.
• Utilize Salesforce, Power BI, and other digital tools to manage customer portfolios and drive proactive account management.
• Partner with Digital Sales and Marketing teams to support targeted customer communications and engagement programs.
• Collaborate with Sales, Product, Marketing, Operations, and Customer Experience teams to deliver a differentiated customer experience.
• Provide accurate forecasting, reporting, and portfolio updates to the Senior Manager, Account Management.
• Uphold Circle K values: One Team, Do the Right Thing, Take Ownership, Play to Win, Make It Easy.
• Perform other job-related duties and responsibilities as assigned by the manager to support business objectives.

Qualifications

• Bachelor's degree or equivalent experience.
• 5+ years of B2B sales or account management experience managing major or key accounts.
• Proven success growing existing customer portfolios and driving retention, adoption, and revenue growth.
• Experience using Salesforce and other digital tools in a structured and proactive manner.
• Strong commercial acumen and contract negotiation experience.
• Strong customer-facing communication and presentation skills.
• Strong English language skills, both verbal and written.
• Experience in fuel, fleet, trucking, payments, mobility, or related industries preferred.
• Experience with consultative and relationship-based selling approaches preferred.
• Established network within the Truck or Fleet industries preferred.
• Regular travel is required for field visits, customer meetings, seminars, and industry events.

Key Competencies

• Relationship Building and Networking
• Consultative Account Management
• Customer Retention and Portfolio Growth
• Negotiation and Commercial Acumen
• Customer-Centric Mindset
• Digital and Data-Driven Selling
• Communication and Presentation Skills
• Cross-Functional Collaboration
• Results Orientation and Accountability

Why Join Circle K

At Circle K, you will play a key role in growing strategic customer relationships, increasing fleet and trucking portfolio performance, and expanding adoption of proprietary solutions. Your success will directly contribute to customer retention, gallon growth, profitability, and Circle K's ambition to be the preferred B2B mobility partner.

Equal Opportunity Statement

Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (ADA) and all applicable laws.

Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws.

Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company.

Our mission at Circle K is to make people's lives a little easier every day. Our global family of 150,000 people in over 17,300 stores and 27 countries makes that possible for our millions of clients worldwide, which is why we are committed to helping them achieve their goals and grow with us. We set ourselves apart by our culture and values: in our people and their development, in serving others, what we've built and what we are striving to achieve. No matter where you come from or where you are heading in your career, there is a place for you to grow at Circle K. When you grow, we grow - together.