Key Accounts & Logistics Coordinator

Odd Sox LLC; Clearwater (FL); On-site; Full time

Job description

Job Summary:

A Key Accounts Coordinator is responsible for managing and maintaining relationships with important clients, often referred to as "key accounts." These are typically high-value customers who contribute significantly to the company's revenue.

Duties/Responsibilities:

●Client Communication: Ensuring consistent and clear communication between the company and its key accounts.

●Account Management: Overseeing the day-to-day needs and issues of these accounts, ensuring they are satisfied, and their needs are met.

●Order and Inventory Management: Coordinating product orders, tracking deliveries, and managing inventory levels for key accounts.

●Problem Resolution: Addressing any concerns or issues that arise with key accounts, such as delays, product issues, or billing concerns.

●Reporting inventory as needed for key account team.

●Inventory Transfers

●Warehouse Zones

●Returns

●Creating sample Key Account orders.

●Delivery PO receiving

●Collaboration: Working with internal teams like sales, marketing, and logistics to ensure that the needs of key accounts are met efficiently.

Required Skills/Abilities:

●Strong attention to detail and a commitment to maintaining high-quality standards

●Excellent communication skills and the ability to work effectively in a team setting

●Ability to thrive in a fast-paced environment and adapt to changing priorities

●Strong leadership and team management abilities.

●Proficiency in ERP (Microsoft Dynamic BC, WMS systems)

●Excellent organizational and multitasking skills.

●Problem Solving skills

●Ability to work under pressure and meet deadlines.

Education and Experience:

●A bachelor’s degree is preferred in Business Management, or equivalent experience in a similar role for up to two years.

●Two years’ Proven experience as Key Account Coordinator or in a similar role.

●Proficiency in ERP, WMS systems

Physical Requirements:

●Prolonged periods of sitting at a desk and working on a computer.

●Must be able to lift up to 20 pounds at times.

Core Competencies:

●Communication-Effective verbal and written communication to interact with colleagues, clients, and stakeholders.

●Organization-Ability to prioritize tasks, manage schedules, and maintain a structured work environment.

●Attention to Detail- Meticulous focus on accuracy and thoroughness in completing tasks.

●Time Management- Efficiently planning and managing one's workload to meet deadlines.

●Adaptability- Flexibility to adjust to changing priorities and situations.

●Problem-Solving- Identifying issues, analyzing options, and finding solutions.

●Technical Proficiency- Expertise in relevant software like Microsoft Office Suite, email systems, and project management tools.

●Customer Service- Providing excellent support and assistance to internal and external clients.

●Confidentiality- Maintaining privacy and discretion when handling sensitive information.

●Multitasking- Effectively managing multiple tasks simultaneously.

Integrity — Job requires being honest and ethical.