Key Account Coordinator

Odd Sox LLC; Clearwater (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

Odd Sox LLC is seeking a Key Accounts Coordinator in Clearwater, Florida, to manage and maintain relationships with vital clients, referred to as key accounts. This role is responsible for ensuring excellent communication and resolving issues while overseeing order and inventory management.

The ideal candidate will have a bachelor's degree in Business Management or equivalent experience, with at least two years in a similar role. Strong proficiency in ERP and WMS systems is essential, along with excellent organizational skills.

Qualifications

• Proven experience managing key accounts with a strong focus on customer satisfaction.
• Ability to thrive in fast-paced environments while maintaining high-quality standards.
• Excellent organizational and multitasking skills.

Responsibilities

• Manage client communications to ensure timely and effective information flow.
• Oversee daily needs and issues for key accounts and resolve concerns efficiently.
• Coordinate product orders and manage inventory levels for key accounts.

Skills

Attention to detail

Excellent communication

Leadership and team management

Problem solving

Multitasking

Education

Bachelor’s degree in Business Management or equivalent

2 years of experience as Key Account Coordinator

Tools

ERP systems

WMS systems

Microsoft Office Suite

Job description

Job Summary

A Key Accounts Coordinator is responsible for managing and maintaining relationships with important clients, often referred to as "key accounts." These are typically high-value customers who contribute significantly to the company's revenue.

Duties/Responsibilities

• Client Communication: Ensuring consistent and clear communication between the company and its key accounts.
• Account Management: Overseeing the day-to-day needs and issues of these accounts, ensuring they are satisfied, and their needs are met.
• Order and Inventory Management: Coordinating product orders, tracking deliveries, and managing inventory levels for key accounts.
• Problem Resolution: Addressing any concerns or issues that arise with key accounts, such as delays, product issues, or billing concerns.
• Reporting inventory as needed for key account team.
• Inventory Transfers
• Warehouse Zones
• Returns
• Creating sample Key Account orders.
• Delivery PO receiving
• Collaboration: Working with internal teams like sales, marketing, and logistics to ensure that the needs of key accounts are met efficiently.

Required Skills/Abilities

• Strong attention to detail and a commitment to maintaining high-quality standards
• Excellent communication skills and the ability to work effectively in a team setting
• Ability to thrive in a fast-paced environment and adapt to changing priorities
• Strong leadership and team management abilities.
• Proficiency in ERP (Microsoft Dynamic BC, WMS systems)
• Excellent organizational and multitasking skills.
• Problem Solving skills
• Ability to work under pressure and meet deadlines.

Education and Experience

• A bachelor’s degree is preferred in Business Management, or equivalent experience in a similar role for up to two years.
• Two years’ Proven experience as Key Account Coordinator or in a similar role.
• Proficiency in ERP, WMS systems

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 20 pounds at times.

Core Competencies

• Communication-Effective verbal and written communication to interact with colleagues, clients, and stakeholders.
• Organization-Ability to prioritize tasks, manage schedules, and maintain a structured work environment.
• Attention to Detail- Meticulous focus on accuracy and thoroughness in completing tasks.
• Time Management- Efficiently planning and managing one's workload to meet deadlines.
• Adaptability- Flexibility to adjust to changing priorities and situations.
• Problem-Solving- Identifying issues, analyzing options, and finding solutions.
• Technical Proficiency- Expertise in relevant software like Microsoft Office Suite, email systems, and project management tools.
• Customer Service- Providing excellent support and assistance to internal and external clients.
• Confidentiality- Maintaining privacy and discretion when handling sensitive information.
• Multitasking- Effectively managing multiple tasks simultaneously.
• Integrity - Job requires being honest and ethical.