Key Account Manager

Wilcox + Flegel Oil Co.

Eugene (OR)

On-site

USD 65,000 - 100,000

Full time

13 hours ago

Be an early applicant

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Medical & Vision Benefits

Optional Waive Bonus

Life Insurance & Disability

401(k) with Match

Paid Time Off

7 Holidays

Volunteer Hours

Fuel Discount

Wellness Incentives

Recognition & Rewards

Referral Bonus

Job summary

Wilcox + Flegel Oil Co. is seeking a dynamic Key Account Manager to grow revenue with key industrial customers and expand the company’s footprint through strategic account management.

You will build long-term relationships, identify upsell opportunities, and collaborate across teams to deliver solutions that meet client needs and drive mutual success.

Qualifications

Associates Degree plus 4 years of proven successful experience in a technical sales environment.
Bachelor's Degree in Business Administration or related field plus 6 years of proven successful experience in a technical sales environment.
CRM, business acumen, project management experience and a valid driver’s license.

Responsibilities

Revenue growth and account expansion within assigned territory and strategic accounts.
Build and sustain strong relationships with key decision-makers to maximize product usage.
Lead quarterly or bi-annual account reviews to discuss performance and upsell opportunities.
Collaborate with sales, marketing, accounting and operations to align activities.
Proactively address evolving customer needs with tailored recommendations.
Respond promptly to issues and coordinate resources for resolution.
Provide timely CRM reports on customer needs, challenges, and opportunities.
Develop and follow a PDP for ongoing professional growth.

Skills

Problem solving

Independent work

Time management

Results oriented

Negotiation

Communication

Analytical skills

Organizational skills

Multi-tasking

Team player

Customer service

Relationship building

Education

Associates Degree

Bachelors Degree

Tools

CRM software

ERP software

Microsoft Office

Job description

We are seeking a dynamic and results-driven Key Account Manager to join our team. In this role, you will be responsible for maintaining and expanding relationships with our key clients. Your primary goal will be to ensure client satisfaction and drive business growth through effective account management strategies. If you are a proactive individual with excellent communication skills and a passion for building client relationships, we would love to hear from you. Join us in driving success and delivering exceptional service to our key clients!

We offer an industry-leading benefits package that includes:

Medical, Dental, Vision, RX, Optional FSA
Optional Medical Waive Bonus
Company paid Life Insurance, Short Term & Long Term Disability, and AD&D
401(k) with generous company match
Paid Time Off, 120 hours per year
7 Paid Holidays
Working Holiday Pay
Paid Volunteer Hours
Employee Fuel Discount Account
Wellness Program Incentives
Recognition & Reward Program
Team Member Referral Bonus

Position Summary:

The Key Account Manager is responsible for achieving sales growth, profitability, and maximizing account penetration within an assigned territory and designated strategic accounts by effectively promoting and selling the company’s products and services. This role is focused on building and nurturing strong, long-term relationships with commercial and industrial customers, working to secure new business while ensuring high retention of existing accounts. The Key Account Manager actively identifies opportunities to expand services, upsell additional products, and deepen the company’s footprint within existing accounts, leveraging insights into customer needs to tailor solutions that drive mutual success. Responsible to consistently role model our Core Values.

Company Mission:

To create lasting partnerships with our customers, our employees, and the communities we serve.

Vision:

We make distribution effortless.

Our Core Values:

Positively Impacting Others Create positive energy using empathy and kindness
Adapt to Change Embrace, encourage and excel in a changing environment
Team Environment Create synergy with common purpose and commitment
Honest Communication Communicate to build trust and mutual respect
Safe and Strong Work Ethic Consistently producing high quality work in a safe manner

Essential Position Functions and Responsibilities:

Revenue Growth and Account Expansion: Set and pursue clear goals to increase revenue within assigned accounts and sales territory, with a focus on achieving growth targets through both new business and expanded sales within established accounts.
Customer Relationship Management: Build, nurture, and sustain strong relationships with key account decision-makers, actively seeking ways to expand product and service usage within existing accounts to maximize customer satisfaction and retention.
Strategic Account Reviews: Organize and lead regular (quarterly or bi-annual) account reviews to discuss account performance, identify upselling opportunities, and align future growth strategies.
Team Collaboration: Actively collaborate with the sales team and other departments to share valuable customer insights, strategize growth opportunities, and ensure seamless customer support.
Proactive Customer Support: Anticipate customer evolving needs and proactively address them by aligning resources, planning effectively, and providing tailored recommendations.
Issue Resolution: Respond promptly to customer issues and complaints, coordinating with all available resources to ensure satisfactory resolution and maintain strong customer relationships.
Coordinated Sales Efforts: Work with sales management, marketing, accounting, and operations to align sales activities and ensure a cohesive approach to customer satisfaction.
Product and Industry Expertise: Maintain a deep understanding of the company’s product portfolio, industry trends, and competitor activity, applying this knowledge to effectively address customer needs and drive account growth.
Reporting and Insight Sharing: Provide timely, detailed reports to management via CRM on customer needs, challenges, interests, competitive activity, and opportunities for new products or services.
Professional Development: Develop and follow a personalized development plan (PDP), seeking feedback to enhance skills and attending relevant training to stay up to date with industry trends and personal growth.
Continuous Improvement: Actively seek feedback on personal strengths and areas for improvement, using this insight to enhance performance and refine relationship-building skills.
Other duties as assigned by Manager or Supervisor.

Critical Core Competencies and Skills:

Demonstrated aptitude for problem solving; ability to determine solutions for customers (consultative sales approach)
Works independently with minimal supervision. Ability to resolve customer issues and concerns independently when appropriate
Time management and prioritization skills
Results oriented and able to work both independently and within a team environment
Comfortable interacting with high-level leaders in large corporations across functional disciplines
Innovative and creative with strong negotiation skills that will build successful strategic relationships
Strong service-oriented skills for dealing with various types of customers
Pricing and Contract negotiation
Excellent verbal and written communication skills
Up-to-date understanding of the industry and consumer behavior
Strong customer service and interpersonal skills for dealing with different types of customers and customers
Exceptional analytical skills for interpreting customer data
Strong organizational skills and attention to detail
Excellent interpersonal skills as well as verbal and written communication skills
Must be highly organized with strong ability to multi-task
Able to assess competing demands and determine appropriate direction
Proven ability to learn quickly and adapt to changing environment; agile, flexible, and resilient
Analytical
Technical skills
Team Player

Minimum Education and Experience:

Associates Degree plus 4 years of proven successful experience in a technical sales, solution based, consultative selling environment. Or equivalent combination of education and experience.

Preferred Education and Experience:

Bachelors Degree in Business Administration or related field plus 6 years of proven successful experience in a technical sales, solution based, consultative selling environment. Or equivalent combination of education and experience.

Licenses, Certifications and/or Registrations: