Key Accounts Coordinator - B2B Sales & Customer Ops (Flex)

Ace Hardware Corporation; Omaha (NE); On-site; USD 22,000 - 25,000; Full time

Job summary

Ace Retail Group is seeking a Key Accounts Coordinator in Omaha, NE to maintain customer relationships and support sales functions. You will receive calls, take orders, and fulfill online orders, acting as the first line of website support for the assigned customer base.

Collaborate with fulfillment and delivery to meet customer needs, encourage self-service ordering, and understand customer requirements for accurate service. Proficiency in Excel and MS Office is essential for success.

Qualifications

• Clear understanding of sales operations, commercial/B2B sales and business fundamentals.
• Refined interpersonal skills to engage with others, solid negotiating, and conflict resolutions abilities.
• Able to foster teamwork and collaboration.
• Able to motivate others both internally and externally to perform enthusiastically.
• Must have excellent attention to detail and follow up.
• Excellent PC skills including knowledge of Excel, Word, PowerPoint & Outlook.
• Ability to work independently and during flexible hours.
• Standing, walking, lifting (up to 50 lbs.) and climbing.

Responsibilities

• Receive calls and take orders from customers.
• Submit and fulfill customer orders on the website.
• Serve as a first line web site support for the assigned customer base.
• Connect with fulfillment and delivery to make certain we are meeting assigned customer needs.
• Consistently work to help customers place their own orders on the website as they are able.
• Consult with customers to establish their whole/complete needs.
• Be a resource for customers who have questions about product availability, delivery timing, product use, substitutions.
• Keep the sales and fulfillment teams informed of all customer needs, but in particular special needs or circumstances to properly service the customer.
• Work with and manage Ops Technology/Yardi (property management software) orders with field sales representatives.
• Additional duties and responsibilities as needed and assigned.

Skills

Sales operations

B2B sales

Interpersonal skills

Teamwork

Attention to detail

Independent work

Tools

Excel

Word

PowerPoint

Outlook

Job description

Ace Retail Group is seeking a Key Accounts Coordinator in Omaha, NE to maintain customer relationships and support sales functions. You will receive calls, take orders, and fulfill online orders, acting as the first line of website support for the assigned customer base.

Collaborate with fulfillment and delivery to meet customer needs, encourage self-service ordering, and understand customer requirements for accurate service. Proficiency in Excel and MS Office is essential for success.