Key Account Program Manager - Hybrid, Cross-Functional Impact

TE Connectivity Ltd.; Middletown Township (PA); Hybrid; USD 73,000 - 110,000; Full time

Benefits offered by this job

Health insurance

401(k)

Disability

Life insurance

Employee stock purchase plan

Paid time off

Voluntary benefits

Job summary

TE Connectivity is seeking a Key Account Program Manager in Middletown, PA, to lead customer experience and operational performance for strategic accounts. You will advocate for the customer and coordinate a cross-functional team across Service, Sales, Operations, Planning, and Supply Chain to drive improvement and delivery excellence.

The role focuses on identifying risks, leading recovery efforts, and delivering measurable outcomes while maintaining strong relationships with key accounts and

Qualifications

• Bachelor's degree or equivalent relevant experience.
• 3-5+ years of progressive experience in Customer Excellence or related field.
• Demonstrated experience with large, complex or strategic customers.
• Strong customer relationship management and cross-functional leadership skills.
• Ability to influence across functions without direct authority.
• Strong analytical, communication, negotiation and problem-solving capabilities.
• Experience using performance metrics to identify risk and drive actions.
• Working knowledge of ERP systems such as SAP and MS Office.
• Ability to travel as needed to support customers.

Responsibilities

• Serve as the Customer Excellence lead for assigned strategic accounts, providing visibility to customer priorities, commitments, risks and performance.
• Build strong customer relationships and lead regular performance, recovery and business-review activities.
• Monitor and improve key performance indicators, including On-Time Delivery, backlog and recovery-plan performance.
• Own customer scorecards and performance reporting, reconcile metrics, identify gaps and drive corrective actions.
• Develop and lead formal customer recovery and Return-to-Green plans with measurable actions and milestones.
• Identify risks early and mobilize cross-functional teams to implement mitigation and recovery plans.
• Lead critical escalations and recovery efforts, driving root-cause actions and sustainable improvement.
• Coordinate with Demand Management, Planning, Operations and Sales to align demand, forecasts and S&OP.
• Develop customer analytics and reporting; seek opportunities to automate recurring analysis.
• Lead cross-functional continuous-improvement initiatives to strengthen customer experience.
• Support customer-impacting changes including product transfers and ERP/system changes.
• Drive ownership and accountability across functions, acting as the voice of the customer.

Skills

Customer relationship management

Cross-functional leadership

Performance monitoring

Account management

Risk identification & mitigation

Voice of the customer

Education

Bachelor's degree or equivalent

Tools

SAP

Microsoft Office

Job description

TE Connectivity is seeking a Key Account Program Manager in Middletown, PA, to lead customer experience and operational performance for strategic accounts. You will advocate for the customer and coordinate a cross-functional team across Service, Sales, Operations, Planning, and Supply Chain to drive improvement and delivery excellence.

The role focuses on identifying risks, leading recovery efforts, and delivering measurable outcomes while maintaining strong relationships with key accounts and