Key Account Delivery Lead - Customer Success & Programs

Amphenol Corp; Tucson (AZ); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

401(k) match

Paid Holidays

PTO

Gym Reimbursement

Tuition Reimbursement

Short Term Disability

Job summary

Amphenol Borisch Technologies (ABT), a division of Amphenol Corporation, seeks a Key Account Manager to serve as the primary liaison between the company and customers, coordinating sales, engineering, purchasing and operations for on-time delivery and quality per customer requirements.

The role involves managing customer programs from PO to delivery, fostering strong customer relationships, and ensuring compliance with purchasing terms and ITAR.

Qualifications

• Bachelor's degree required.
• Strong problem-solving abilities.
• Excellent customer service and communication skills.
• Proficient with Microsoft Office applications.

Responsibilities

• Manage customer programs from purchase order through final delivery.
• Coordinate internal and external resources for on-time delivery of orders, projects, and new programs.
• Establish and cultivate strong customer relationships as the primary interface with customers.
• Collaborate with Engineering and Operations to ensure product quality per customer specs.
• Coordinate with internal and external teams to align commitments with customer needs and deadlines.
• Provide regular updates on program progress, delivery dates, and metrics to customers.
• Investigate and resolve customer concerns, including returns, pricing, and delivery issues.
• Create and monitor an Actions Register for each program to ensure timely issue resolution.
• Perform risk management and escalate to management as needed.
• Understand PO requirements and long-term agreements to ensure compliance with internal and customer standards.
• Ensure ITAR compliance for all technical communications and shipments to customers.
• Perform other duties as assigned by Manager.

Skills

Customer service

Communication

Problem solving

Microsoft Office

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Amphenol Borisch Technologies (ABT), a division of Amphenol Corporation, seeks a Key Account Manager to serve as the primary liaison between the company and customers, coordinating sales, engineering, purchasing and operations for on-time delivery and quality per customer requirements.

The role involves managing customer programs from PO to delivery, fostering strong customer relationships, and ensuring compliance with purchasing terms and ITAR.