Key Account Manager - Walmart & Sam's Club

Zak Designs; Bentonville (AR); On-site; USD 70,000 - 100,000; Full time

Job summary

Zak Designs is seeking a Key Account Manager to lead strategic customer initiatives at Walmart & Sam’s Club in Bentonville, AR. This role involves developing impactful customer strategies, managing relationships, and driving growth through innovative solutions. The ideal candidate will have a strong background in account management, excellent communication skills, and the ability to analyze data to inform business decisions.

Qualifications

• 3-5 years of direct Walmart experience preferred.
• Ability to travel up to 25% of the time.
• Proven ability to analyze complex data into actionable strategies.

Responsibilities

• Develop and maintain customer account plans to meet objectives.
• Manage customer P&L and set financial targets.
• Collaborate with internal teams on joint business plans.

Skills

Interpersonal skills

Communication

Analytical skills

Presentation skills

Problem-solving

Education

Bachelor’s degree in marketing, business management, communication, or related field

Tools

Microsoft Office Word

Microsoft Excel

Microsoft PowerPoint

Walmart-specific systems

Job description

Description

As Key Account Manager (KAM) at Zak Designs, your strategic vision will energize our teams and amplify our customers' success. This role goes beyond traditional sales - it's about creating an impactful customer strategy, leading negotiations, and pioneering innovations that drive growth. Here, leadership means more than just managing; it's about inspiring and innovating - taking every opportunity to elevate our work and drive mutual growth with our largest national customer. This KAM will be a part of the local Bentonville, AR team, reporting directly to the VP of Sales – Walmart & Sam’s Club. They will play a critical role in the success of Zak Designs Hydration Business at Walmart & Sam’s Club.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned as business needs arise.

• Maintain existing business relationships, focusing on business growth year over year
• Gain a deep understanding of customer needs and priorities within various categories.
• Develop sales/account plans to meet customer objectives while operating within Zak Designs' initiatives and guidelines.
• Maintain and build offline planning to understand event ROI, net sales, and profitability.
• Assist in building iterations (seasonal/POG) of customer-specific category planograms
• Manage the customer P&L (where applicable) and set clear financial targets to hit for the customer/categories.
• Market visits and regular store walks must be completed to ensure retail execution and excellence on the shelf.
• Maintain communication with internal supply chain/customer solutions stakeholders and customer supply chain contacts
• Continuous communication of customer needs to internal stakeholders and collaboration with customers and internal teams on joint business plans
• Take the initiative and pursue opportunities to gain distribution on new products and improve product exposure.
• Work closely with the Sales Analyst to collect NPD and customer-based data; run correlation analysis to better understand which levers drive growth and identify opportunities.
• Preparation for scheduled customer business reviews.
• Provide key inputs for forecasting and analytics teams – own the sales trend!

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree in marketing, business management, communication, or related field
• Three (3) to five (5) years of direct Walmart experience, industry and product-specific experience a plus
• Well-developed interpersonal / communication skills and the ability to build relationships to drive results
• Proven ability to analyze and translate complex data into clear, actionable business strategies
• Strong presentation and communication skills with planning and implementation abilities
• Demonstrates problem-solving skills and working under tight timelines, multi-tasking abilities
• Ability to balance priorities across multiple internal and external stakeholders
• Computer skills: Proficient in Microsoft Office Word, Excel, and PowerPoint. Proficient with all Walmart-specific systems.
• This position requires the ability to travel up to 25% of the time.

EOE, including disability/vets